Santino Willis
San Diego,CA
Summary
Versatile and innovative Leader with an eye for detail offering 10 years of leadership experience. Strong knowledge of Team development, merchandising, business management, and key decision making. Disciplined and forward thinking manager with excellent communication and team building skills.
Overview
10
10
years of professional experience
Work History
Executive Team Leader
Target
10.2022 - Current
- Achieved store growth by developing and implementing strategic business plans.
- Improved overall team performance with regular coaching, mentoring, and employee development initiatives.
- Boosted organizational efficiency by optimizing processes and implementing cost-effective solutions.
- Delivered high-quality results by setting clear expectations, providing resources, and closely monitoring progress.
- Enhanced customer satisfaction with exceptional service delivery and timely issue resolution.
Operations Manager
JCPenney
11.2017 - 10.2022
- Provided leadership, direction and strategic planning for business unit operations, including labor management, training and process flow, employee engagement and retention, quality, business system demand management and business transformation
- Directed day-to-day operations of 50 person team focused on attainment of key business metrics, continuous improvement initiatives
- Managed staff training and performance monitoring to promote high levels of productivity
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
Department Supervisor
JCPenney
11.2014 - 11.2017
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends
- Increased productivity greatly and sales by 15% - 20% in multiple areas
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Wrote out weekly schedules to maintain coverage levels for expected demands
Skills
- Team development
- Work flow planning
- Staff Management
- Goals and performance
- Employee scheduling
- Project planning and development
- Policies and Procedures Implementation
- Employee reviews
- Superb time management skills
- Expense reports
- Verbal and written communication
Timeline
Executive Team Leader
Target
10.2022 - Current
Operations Manager
JCPenney
11.2017 - 10.2022
Department Supervisor
JCPenney
11.2014 - 11.2017
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