Melissa Nudo
Montreal,QC
Summary
Organized and dependable leader successful at managing multiple priorities with a positive, persuasive attitude
Overview
6
6
years of professional experience
Work History
Reservations Supervisor
Four Seasons Montreal - Marcus Restaurant & Lounge
04.2024 - Current
- Improved customer satisfaction by efficiently managing reservations and addressing guest concerns.
- Mentored team members to enhance their customer service skills, resulting in improved guest feedback.
- Management of restaurant privatization and by-out requests; orchestrating events (small to grand scale) from A-Z.
Head Hostess
Estiatorio Milos Montreal
01.2023 - Current
- Served as leader of FOH team by assigning duties, work stations and responsibilities.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Department Manager - Hugo Boss
Harry Rosen
08.2022 - 12.2022
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Educated associates on market trends and stayed up-to-date on forecasts.
Wholesale Account Manager - Canada - Specialty
Lacoste Canada
03.2018 - 04.2022
- Engaged with customers to effectively build rapport and lasting relationships.
- Worked with sales team to collaboratively achieve targets, consistently exceeding personal quotas.
- Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
- Used Salesforce to document sales activities and sales pipelines.
Education
AEC - Fashion Marketing
LaSalle College
Montreal, QC06.2013
DEC - Social Sciences
Champlain Regional College
St-Lambert12.2007
High School Diploma -
Lester B. Pearson High School
Montreal-North06.2005
Skills
- Front of House Management
- Guest Experience Management
- High-Volume Dining
- Dining Crew Workflow Optimization
Timeline
Reservations Supervisor
Four Seasons Montreal - Marcus Restaurant & Lounge
04.2024 - Current
Head Hostess
Estiatorio Milos Montreal
01.2023 - Current
Department Manager - Hugo Boss
Harry Rosen
08.2022 - 12.2022
Wholesale Account Manager - Canada - Specialty
Lacoste Canada
03.2018 - 04.2022
AEC - Fashion Marketing
LaSalle College
DEC - Social Sciences
Champlain Regional College
High School Diploma -
Lester B. Pearson High School
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