Open To Work
Santiago Galindo
Pet Grooming Health and Wellness
Okotoks,Canada
Work Preference
Job Search Status:
Open to workDesired Job Title
Retail Sales AssociateGrooming AssistantWork Type
Part TimeImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsPersonal development programsSummary
Grooming Assistant supporting 6–10 pets daily with pet bathing, drying, and basic coat care in a busy grooming shop. Keeps grooming equipment and the facility clean while handling 5–15 customer bookings per week, 3-5 POS transactions per shift, purchases, and store keeping once every 2 months to ensure all products are up to date, accounted for, and available. Brings a calm, reliable approach to animal handling and front-counter service.
2
Languages
1
Certificate
6
Years of experience
Work History
Retail Sales Associate
1 Year 2 Months- Provided exceptional customer service to enhance shopping experience and drive repeat business.
- Executed visual merchandising strategies to optimize product presentation and increase sales visibility.
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Assisted in training new associates on store policies, procedures, and customer engagement techniques.
- Resolved customer inquiries and complaints promptly, fostering loyalty and satisfaction among shoppers.
- Collaborated with team members to create a positive work environment and improve store efficiency.
- Conducted regular audits of merchandise displays to maintain compliance with company standards.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Monitored customers for signs of security concerns and escalated issues to management.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created an inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Grooming Assistant
6 Years 1 Month- Bathed and dried animals, ensuring comfort and care during grooming process
- Cleaned the facility and maintained grooming equipment
- Assisted customers with bookings, purchases, and inquiries to enhance their experience
- Processed transactions using POS system, ensuring accurate and efficient service
- Coordinated schedules for grooming appointments, optimizing workflow and client satisfaction.
- Assisted with grooming services, ensuring high standards of pet care and hygiene.
- Maintained grooming tools and equipment, ensuring operational efficiency and safety compliance.
- Mentored junior staff on grooming procedures and customer service best practices.
- Developed strong relationships with clients, resulting in repeat business and positive referrals.
- Ensured a clean and sanitary environment for pets by regularly disinfecting workstations and tools.
- Contributed to a harmonious workplace culture by actively participating in team meetings and offering constructive feedbacksuggestions.
- Promoted a safe working environment by adhering to safety protocols and reporting hazards immediately.
- Maintained a professional appearance and demeanor at all times, upholding the salon''s reputation for exceptional service.
- Handled difficult pets with patience and compassion, earning trust from both pets and their owners over time.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
Education
Bachelor of Science - Biology
Skills
Animal handling
Animal bathing
Animal drying
Facility cleaning
Grooming tool maintenance
POS systems
Event coordination
Multilingual
Customer service
Booking management
Nail trimming
Deshedding treatments
Inventory ordering
Merchandising displays
Front counter cash handling
Loss prevention
Accomplishments
- Resolved product issue through consumer testing.
- Achieved an organized and apt Inventory by completing deliveries with accuracy and efficiency.
- Achieved content customers through effectively helping with sales.
- Documented and resolved problematic transactions which led to a customer either receiving a refund or an exchange.
Languages
English
Native or Bilingual
Spanish
Full Professional
Certification
- Standard First Aid and CPR/AED level C Training - Fall of 2023
Interests
I enjoy creating an artistic atmosphere around myself as my favorite thing to do is to be creative and successful.
Create music such as playing instruments while also working on the technical side of audio engineering
With English being my native language
I am still able to understand and communicate through conversations and texts with native spanish speakers.
I enjoy being part of a team that has a direct impact on other people
Caring for people with patience and understanding is only one of my many strengths.
Volunteering
I participate in low-impact exercises to strengthen core muscles.
Watching Movies and TV Shows
Outdoor Recreation
Electronics and Circuit Building
Participating in cultural exchange programs and homestays.
Enjoy participating in bodybuilding for overall physical and mental well-being.
Cooking
Dancing
I like working with my hands and fixing things.
Exploring famous landmarks
historical sites
and cultural attractions in a new destination.
DIY and Home Improvement
I enjoy helping others and giving back to the community.
Documenting and sharing travel experiences.
Music
Backpacking and Hiking
Food Tourism
Learning new cooking techniques and expanding my culinary skills.
Animal Care
Fashion and Style
Participate in running and basketball
as recreational activities to maintain physical fitness.
I have a passion for photography and editing photos.
Video Gaming
Enjoy creating and following travel blogs and vlogs.
Photography
Personal Development and Self-Improvement
Timeline
Retail Sales Associate
Dollar Tree
2025.06 - Current
Grooming Assistant
Pet Grooming Health and Wellness
2020.07 - Current
St. Mary's University
Bachelor of Science from Biology