Santiago Tinoco
Daikin Comfort
Los Angeles,CA
8
years of professional experience
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Able to build relationships with customer and create a bond to bring in sales and positive attitudes. Also, bilingual on spanish and english.
Work History
Customer Service Representative
3 Years 1 Month- Handled inbound customer inquiries regarding product availability, orders, and service support.
- Resolved customer concerns by coordinating with internal teams on delivery and warranty issues.
- Processed order status updates, returns, and account requests with accurate documentation.
- Supported follow-up activities to ensure timely resolution and customer satisfaction.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Warehouse Worker
10 Months- Staged freight for outbound trucks, supporting efficient loading and on-time departures.
- Coordinated workflow with team members to resolve bottlenecks and maintain productivity.
- Operated conveyors, pallet jacks, and dock equipment while following safety procedures.
- Consistently lifted materials weighing as much as [Number] pounds.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Warehouse Worker
5 Months- Scanned shipments accurately using handheld devices, ensuring correct tracking and routing.
- Sorted parcels by destination, improving package organization and delivery readiness.
- Inspected packages for damage, reporting issues and protecting shipment integrity.
- Loaded and unloaded packages, maintaining steady flow through dock and sorting areas.
- Maintained clean work areas, reducing hazards and supporting compliance standards.
- Loaded, unloaded, and moved material to and from storage and production areas.
Security Supervisor
3 Years 7 Months- Coordinated incident response during alarms, disturbances, and emergency situations.
- Monitored access control procedures and verified visitor credentials for restricted areas.
- Supervised security officers and assigned posts based on coverage needs and risk levels.
- Inspected patrol reports, logs, and shift notes for accuracy and completeness.
- Recorded incident reports with detailed accounts of occurrences.
- Prepared and submitted reports to keep management informed of security activities and developments.
Education
High School Diploma
- Awarded student of the year for my sophomore year.
Skills
Customer service
Active listening
Critical thinking
Client relations
Order processing
Problem resolution
Relationship building
Product knowledge
Bilingual communication
Timeline
Customer Service Representative
Daikin Comfort
10.2023 - CurrentRead More
Warehouse Worker
American Apparel
12.2022 - 10.2023Read More
Warehouse Worker
FedEx
07.2022 - 12.2022Read More
Security Supervisor
Testudo Guard
02.2019 - 09.2022Read More
Alliance Patti And Peter Neuwirth
High School Diploma
Read More