Seasoned professional with a proven track record in project management and customer service, notably at ELITE CONTRACTION & RENOVATING. Expert in installations, repairs, and safety procedures, complemented by strong analytical thinking and team mentoring abilities. Achieved repeat business through exceptional service, driving project efficiency and quality control to new heights.
Hi, I’m
Santiago Moreno
Owner /Alonso painting
Newmarket,Ontario (ON)
Summary
Overview
14
years of professional experience
Work History
ELITE CONTRACTION &RENOVATING
Subcontractor
06.2020 - Current
Job overview
- Managed site preparation and cleanup efforts, maintaining safe working conditions throughout the duration of the project.
- Delivered high level of service to all customers and effectively resolved issues.
- Worked closely with homeowners to ascertain specifics of project.
- Worked closely with general contractor on completion of punchlist tasks.
- Enhanced project efficiency by effectively managing subcontractor teams and coordinating schedules.
- Provided exceptional customer service by addressing client concerns promptly and professionally, resulting in repeat business and referrals.
- Tracked attendance and submitted work logs every day.
- Developed strong relationships with subcontractors, fostering a collaborative work environment for successful project completion.
- Coordinated final walk-throughs of job site before signing off on completion.
- Developed project site schedule to share with site manager.
- Supervised additional subcontractors and craftsmen.
- Maintained strict adherence to safety regulations, reducing workplace injuries and incidents.
- Evaluated subcontractor performance regularly, providing constructive feedback for improvement opportunities when necessary.
- Reviewed project specifications and requirements, developing comprehensive plans for execution and delivery.
- Implemented quality control measures, consistently delivering high-quality results within deadlines.
- Monitored OSHA compliance standards at job site.
- Streamlined communication between clients and subcontractors, ensuring timely completion of projects.
ALONSO PAINTING LTD
Owner/Operator
06.2020 - Current
Job overview
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
CertaPro Painters
PAINTING SUBCONTRACTOR
06.2010 - Current
Job overview
- Managed site preparation and cleanup efforts, maintaining safe working conditions throughout the duration of the project.
- Delivered high level of service to all customers and effectively resolved issues.
- Worked closely with homeowners to ascertain specifics of project.
- Worked closely with general contractor on completion of punchlist tasks.
- Enhanced project efficiency by effectively managing subcontractor teams and coordinating schedules.
- Provided exceptional customer service by addressing client concerns promptly and professionally, resulting in repeat business and referrals.
- Coordinated final walk-throughs of job site before signing off on completion.
- Developed project site schedule to share with site manager.
- Maintained strict adherence to safety regulations, reducing workplace injuries and incidents.
Education
St. Don Bosco Catholic Secondary SchoolKitchener, ON
Gr 12 from Painting And Drawing
05.2008
University Overview
Skills
- Installations and repairs
- Heavy Lifting
- Customer interaction
- Scheduling and Planning
- Job Site Cleanup
- Time Management
- Safety Procedures
- Commercial and residential projects
- Project Management
- Quality Control
- Team Mentoring
- Materials Procurement
- Construction Estimating
- Issue Resolution
- Blueprint Interpretation
- Site Safety Management
- Project Oversight
- Cost Control
- Building and zoning codes
- Value Engineering
- Change order management
- Analytical Thinking
- Project Planning
Languages
English
Elementary
Timeline
Subcontractor
ELITE CONTRACTION &RENOVATING
06.2020 - Current
Owner/Operator
ALONSO PAINTING LTD
06.2020 - Current
PAINTING SUBCONTRACTOR
CertaPro Painters
06.2010 - Current
St. Don Bosco Catholic Secondary School
Gr 12 from Painting And Drawing
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