C
Santiago Morales
Product Manager
Laval,QC
Summary
Diligent Senior Product Manager offering 10 years of success in product roadmap development, market research and data analysis. Highly skilled in identifying opportunities to maximize revenue. Driven and strategic with proven history of superior market penetration and product launch.
I'm passionate about building innovative products that solve real-world problems. Proven track record of success in delivering high-quality products on time and within budget. Excellent communicator and collaborator, and always eager to learn new things.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
9
9
Certifications
4
4
Languages
Work History
Product Manager
CM Labs
Montreal, QC
08.2022 - 05.2023
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Coordinated project planning and execution with team members and team leads.
- Prioritized roadmap in order to achieve product goals and metrics.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Spearheaded collaborative efforts to bring products to market.
- Monitored market trends and competitor performance to update promotional strategies.
- Liaised with clients to better understand business needs and current market landscape.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Coordinated design meetings and decisions with internal departments and teams.
- Reviewed new opportunities to drive business strategy at planning sessions.
Product Manager
2020 Technologies
Laval, Quebec
04.2016 - 08.2022
- Lead the flagship product that served over 65 000 customers.
- Help increase NPS score by over 40 points
- Coordinated project planning and execution with team members and team leads.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Prioritized roadmap in order to achieve product goals and metrics.
- Spearheaded collaborative efforts to bring products to market.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Liaised with clients to better understand business needs and current market landscape.
- Managed product demonstrations and testimonials for performance evaluation.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Coordinated design meetings and decisions with internal departments and teams.
- Reviewed new opportunities to drive business strategy at planning sessions.
Product Manager
Kontron Canada, Boisbriand
Boisbriand, QC
06.2014 - 04.2016
- Coordinated project planning and execution with team members and team leads.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Prioritized roadmap in order to achieve product goals and metrics.
- Spearheaded collaborative efforts to bring products to market.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Reduced project downtime with quality product inspections.
- Maintained positive vendor relations to build strong partnerships.
- Monitored market trends and competitor performance to update promotional strategies.
- Managed product demonstrations and testimonials for performance evaluation.
- Assessed costs and estimated production capabilities to evaluate economic viability.
- Compiled product and customer data to generate informed profit projections.
- Consulted with buyers to determine projected demand for products and services.
- Coordinated design meetings and decisions with internal departments and teams.
Technical Engineer
Lockheed Martin
Montréal, QC
09.2011 - 06.2014
- Executed troubleshooting and server support in both in-person and remote situations.
- Performed scheduled service work, installations, testing and repairs.
- Diagnosed malfunctions in Command and Control System, directing support tickets to appropriate personnel for remediation.
- Monitored ongoing technical compliance with applicable laws and regulations.
- Wrote instruction manuals and technical guidance for preventive maintenance of Command and Control System.
- Identified and corrected system faults to minimize operational system downtime.
- Assisted in developing cost-effective solutions to engineering problems.
- Developed and implemented procedures to verify compliance with engineering standards.
- Developed high-quality engineering designs and plans to meet industry standards.
- Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.
Senior technical Specialist
Lockheed Martin
Montréal, QC
11.2008 - 09.2011
- Enhanced and reconstructed computer systems to increase efficiency.
- Developed diagrams to describe and lay out logical operational steps.
- Developed technical requirement documentation for new software products.
- Enhanced interfaces to promote better functionality for users.
- Investigated system issues and implemented resolutions to reduce downtime.
- Improved systems with addition of new features and infrastructure.
- Collaborated with stakeholders to transform client requirements into turnkey solutions.
- Monitored employee tasks to gauge business functions and inefficiencies.
- Participated in system development life cycle from requirements analysis through system implementation.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
SW Developer
Lockheed Martin
Montréal, QC
01.2000 - 11.2008
- Organized and detail-oriented with strong work ethic.
- Team leader in group projects, delegating tasks and providing feedback.
- Demonstrated leadership skills in managing projects from concept to completion.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
- Gained extensive knowledge in data entry, analysis and reporting.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to learn quickly and adapt to new situations.
- Resolved problems, improved operations and provided exceptional service.
- Passionate about learning and committed to continual improvement.
- Proven ability to develop and implement creative solutions to complex problems.
- Applied effective time management techniques to meet tight deadlines.
- Gained strong leadership skills by managing projects from start to finish.
Education
Bachelor of Science - Mechanical Engineering, Aviation
McGill University
Montreal, QC 06.1993 - 06.1997
Skills
Requirement analysisundefined
Certification
2005 Software Development Common Technical et practices
Software
Java
HTML
RestAPI
Timeline
Product Manager
CM Labs
08.2022 - 05.2023
Product Manager
2020 Technologies
04.2016 - 08.2022
Product Manager
Kontron Canada, Boisbriand
06.2014 - 04.2016
Technical Engineer
Lockheed Martin
09.2011 - 06.2014
Senior technical Specialist
Lockheed Martin
11.2008 - 09.2011
SW Developer
Lockheed Martin
01.2000 - 11.2008
Bachelor of Science - Mechanical Engineering, Aviation
McGill University
06.1993 - 06.1997
Interests
Ice Hockey
Photography
Music Mixing, DJ
Family
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