Santiago González

• Build and nurture strong relationships across new and existing high-value mid-market customers to better achieve their needs and develop deep, multi-threaded relationships with decision makers.
• Lead Executive Business Reviews within my portfolio to identify opportunities for growth and collaborate with clients by providing consultative selling of value added services (VAS) & solutions.
• Managing client relationships from the early stages of the sales process through to post-sales set-up and integration, alongside ongoing relationship management to ensure clients renew merchant agreements.
• Negotiating pricing, contract terms and conditions, working collaboratively with all other internal stakeholders.

Achievements:

• 2023 100% club award, 117% goal archivment in 2023
• 2024 98% goal archivement
• 2025 currently at 90% goal archivement

• Establish a trusted advisor relationship to achieve and expand customer goals resulting in upsells, cross-sells, and consistent renewals.
• Increase sales by driving product adoption, managing escalations and thereby ensuring retention and long-term satisfaction.
• Build and maintain executive relationships within customer accounts.
• Overseeing customer account management, including negotiating contracts and agreements to maximize profit.
• Solve clients' problems and diffuse escalated matters.

Achievements:

• Revenue increased by 5% in Vancouver buildings.
• Developed new channel strategies for new markets.

• Responsible for the full cycle sales process. Engage and strategize with clients to determine their needs, provide the value proposition, and close the deal.
• Generate revenue and achieve individual, team, and organizational quotas while contributing to sales strategy by defining and implementing plans to achieve sales objectives.
• Meet and exceed monthly quotas by setting highly qualified meetings that lead to quality pipeline and revenue.
• Responsible for building and managing pipelines.
• Follow-up with active clients, monitoring and ensuring the best experience.

Achievements:

• Exceed annual sales quota. (107%)
• High performer of Q3 and Q4

• Generate new leads: identify new potential sales and partners with excellent customer support.
• Presenting proposals to clients, including services offered and costs associated with each option.
• Create business strategies and plans to reach predetermined goals and quotas.
• Negotiate agreements and keep records of sales and data.
• Building and maintaining strong, long-lasting customer relationships.

• Create business strategies to identify and prospect new clients.
• Hunt for decision-making contacts within the company (Commercial Directors, HR Directors, MDs, Country Managers, VPs, C-Levels)
• Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
• Cross-selling other Page Group services beyond the Michael Page brand.
• Manage long-term business relationships with clients and strategic partners, and develop strategies to create business opportunities.
• Responsible for recruiting, selecting, and consulting candidates.