Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Santiago Calderon

Calgary,Alberta

Summary

Knowledgeable Technical Intern with quality-driven and methodical approach to completing daily tasks and solving complex problems. Excellent communication and analytical abilities.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience

Work History

Grocery Stock Clerk

Loblaw
03.2022 - Current
  • Provided excellent customer service by offering assistance with locating or retrieving requested merchandise.
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.

Mail Sorter

Purolator
09.2021 - 01.2022
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Reviewed incoming mail for proper date, postage and barcode scans.
  • Used automated mail processing equipment to sort and collate mail.
  • Scanned incoming pieces, logging and uploading information into mail-tracking system to support resolution of future inquiries.

Customer Service Help Desk Representative

PRONTO SEGUROS
05.2018 - 01.2021
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided basic end-user troubleshooting and desktop support.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Logged support tickets and closed when issues were resolved.
  • Maximized use of hardware and software by training users and interpreting instructions.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Explained technical information in clear terms to promote better understanding for non-technical users

Customer Service Manager

CRC Soluciones Promocionales
06.2010 - 01.2018
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Completed special projects by using effective decision making, critical thinking and time management skills.

Call Center Customer Service Representative

Alegro PCS
03.2002 - 08.2006
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.

Education

Associate of Science - Information And Communication Technology

Southern Alberta Institute of Technology
Calgary, AB

Associate of Science - Computer Network Electronics Technician

UDLA
Quito, Ecuador

Diploma - Marketing

Tec De Monterrey
Mexico
06.2016

Skills

  • Microsoft Word
  • Microsoft Excel
  • Call Center Operations
  • Technical Direction
  • CRM Systems
  • Database Research
  • Client Resolution
  • Administrative and Office Support
  • Customer Relationship Management (CRM) Software
  • MS Office
  • Microsoft Power BI

Timeline

Grocery Stock Clerk

Loblaw
03.2022 - Current

Mail Sorter

Purolator
09.2021 - 01.2022

Customer Service Help Desk Representative

PRONTO SEGUROS
05.2018 - 01.2021

Customer Service Manager

CRC Soluciones Promocionales
06.2010 - 01.2018

Call Center Customer Service Representative

Alegro PCS
03.2002 - 08.2006

Associate of Science - Information And Communication Technology

Southern Alberta Institute of Technology

Associate of Science - Computer Network Electronics Technician

UDLA

Diploma - Marketing

Tec De Monterrey

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Santiago Calderon