Santiago Bedoya
Sarnia,ON
Summary
As a professional Businessman I am capable of being involved in different departments within a company, in both operational and commercial fields. In addition my multidisciplinary and multilingual approach allows me to execute internationalization processes based on the study of the different marketing surrounds. Indeed, I have got knowledge that leads me to apply diverse strategies in order to get an objective. I have been performing in Logistics and Marketing areas.
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Specialist
Boateng Logistics
12.2020 - 08.2023
- Collected, arranged, and input information into database system.
- Tracked and analyzed reports to determine needed improvements.
- Motivated and trained employees to maximize team productivity.
- Developed and updated tracking records of drivers to make sure loads get to the consignee within the expected transit time using Ascend TMS.
- Scheduled the pickup and delivery appointment with different warehouses in the U.S. for LTL and FTL loads.
- Communicated delays and issues to the customer while loads were in transit to the destination.
- Searched dedicated carriers within U.S.A. to cover the different lanes for different customers.
- Recollection and revision of BOLs, PODs and invoices.
Customer Support Manager
Ecutrucking
07.2018 - 10.2020
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Motivated and developed employees to overcome challenges and achieve goals to boost efficiency and performance.
- Handled complex and sensitive client relations and quality control issues to minimize negative impact to business direction.
- Identified process enhancements to reduce inconsistencies and drive improvements to support ongoing company success.
- Got the High Critical issues escalated with the Account Managers within the different carriers in order to solve them in the best way for the customers.
- Elaborated reports of how the market is working in comparison with the environment within the Logistics industry
- Collaborated with cross-functional departments to formulate product and process improvements based on customer feedback.
- Led and executed customer support team strategy to reach company support goals.
Customer Support Specialist
Ecutrucking
06.2017 - 07.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about the transit of the different loads.
- Supported the optimal logistic of shipments product of exports or imports to warehouses, airports and managed complaints and claims to the carriers in case of breakdowns, losses or any kind of problems in the shipments present during transit or once they reach their destination
Education
BBA - International Business
EAFIT
Medellin, Colombia12.2014
Skills
- Google Drive
- Office
- Social Media
- Volunteer Relations
- Customer Relations
- Customer Care
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Professional Working
Certification
- DELF 2.0 Degré B2. 2020
- ILAC KISS 2022- 8 weeks Pathway 3.4
Timeline
Operations Specialist
Boateng Logistics
12.2020 - 08.2023
Customer Support Manager
Ecutrucking
07.2018 - 10.2020
Customer Support Specialist
Ecutrucking
06.2017 - 07.2018
BBA - International Business
EAFIT
- DELF 2.0 Degré B2. 2020
- ILAC KISS 2022- 8 weeks Pathway 3.4
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