Open To Work
Santhra Margarat Alex
Kitchener,Canada
Summary
Dynamic operations leader with a proven track record at Walmart Canada, achieving 107% of sales targets through strategic planning and advanced data analysis using Tableau. Skilled in cross-functional team leadership and process improvement, fostering high associate engagement and driving operational efficiencies to enhance customer experience and profitability.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Co/Assistant Store Manager
Walmart Canada
London, Ontario
08.2024 - Current
- Reduced shrink on Produce department by 70k
- Supervised over 70 employees on daily operations to enhance store performance and customer satisfaction.
- Coordinated staff schedules to maximize coverage during peak shopping hours.
- Hired and trained Assistant and department Managers on policies, procedures, and best practices.
- Managed inventory levels of 100mil store to ensure product availability and minimize stock shortages.
- Addressed customer inquiries and resolved issues to maintain a positive shopping experience.
- Implemented loss prevention strategies to reduce shrinkage and safeguard assets.
Assistant Manager
Walmart Canada
Cambridge, Ontario
04.2022 - 07.2024
- Achieved 107% of annual sales plan at Cambridge location through strategic merchandising and localized marketing.
- Oversaw merchandising programs and operational efficiencies, consistently exceeding store-wide margin targets.
- Directed total store operations to align with corporate sales profit and margin targets.
- Orchestrated shrink reduction initiative, decreasing shrink from $3.8 million to $3.0 million through enhanced controls.
- Surpassed financial service goals by attaining 120% of rewards card acquisition target via effective coaching.
- Executed strategic planning initiatives to optimize inventory levels and ensure compliance with company planograms.
- Utilized Tableau for performance data analysis, identifying trends to enhance labor productivity and operational standards.
- Fostered culture of recognition and professional development, resulting in highest associate engagement score (86/100).
Team Lead Manager
Walmart Canada
01.2022 - 04.2022
- Coordinated execution of floor standards and merchandising programs, ensuring departments consistently met 'grand opening' readiness each day.
- Facilitated training and onboarding of new associates, contributing to adherence to productivity and safety standards.
Customer Experience Department Manager
Walmart Canada
12.2020 - 12.2021
- Optimized department layouts and signage to enhance shopping experience and increase impulse sales.
- Trained staff on customer service best practices and operational procedures.
- Led team to maintain inventory accuracy and efficient stock management.
- Coordinated daily operations to ensure smooth workflow across departments.
- Monitored inventory levels and managed markdown process to maintain margin targets and reduce waste.
Customer Service Manager
Walmart Canada
07.2020 - 11.2020
- Led customer service team to enhance service quality and efficiency.
- Resolved complex customer concerns promptly, contributing to high Net Promoter Scores (NPS) and strengthening brand loyalty.
- Managed customer feedback systems to improve service delivery and satisfaction.
- Trained staff on policies, procedures, and best practices for customer interactions.
- Supervised front-end operations, ensuring smooth cash office procedures, efficient service desk operations, and effective checkout processes.
Sales Floor Associate
Walmart Canada
02.2019 - 07.2020
- Assisted customers in locating products and answering inquiries.
- Maintained clean and organized sales floor displays for optimal shopping experience.
- Maintained shelf standards while delivering product assistance to customers in a fast-paced environment.
- Collaborated with team members to restock shelves and manage inventory levels.
Education
PG Diploma - Big Data Solution Architecture, Project Management
Conestoga College
Kitchener, ON08.2020
Bachelor's Degree - Computer Science
Vellore Institute of Technology
Vellore, India01.2017
Skills
- P&L management
- Inventory management
- Vendor relations
- Process improvement
- Team leadership
- Strategic planning
- Data visualization
- Tableau and advanced Excel
- Big data solutions
Languages
English
Professional
Malayalam
Full Professional
Hindi
Limited
Tamil
Limited
Certification
First Aid trained
Accomplishments
Rising Star Market 12
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$81000/yr - $200000/yrTimeline
Co/Assistant Store Manager
Walmart Canada
08.2024 - Current
Assistant Manager
Walmart Canada
04.2022 - 07.2024
Team Lead Manager
Walmart Canada
01.2022 - 04.2022
Customer Experience Department Manager
Walmart Canada
12.2020 - 12.2021
Customer Service Manager
Walmart Canada
07.2020 - 11.2020
Sales Floor Associate
Walmart Canada
02.2019 - 07.2020
PG Diploma - Big Data Solution Architecture, Project Management
Conestoga College
Bachelor's Degree - Computer Science
Vellore Institute of Technology