William Santhosh Kumar
Toronto,Ontario
Summary
Seasoned Field Application Specialist with over 13 years of experience in laboratory medicine and in-vitro diagnostics. Brings a wealth of knowledge and a comprehensive skill set to the table. Expertise spans laboratory testing and processing, patient care, and troubleshooting. Particularly skilled in quality management, offering unwavering technical support and delivering impactful training sessions. Demonstrated leadership in people and product management with a proven track record of success. Highly proficient in key account management and strategic business development, driving sales and exceeding KPIs. Valuable asset to any organization, ready to contribute to growth and excellence within the healthcare sector. Experienced Supervisor effectively leads team members to complete jobs on-time by assigning tasks, training employees, and implementing company procedures. Excellent communication and listening skills provide leadership and vision that drives teams to meet goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
SUPERVISOR/MANAGER/FIELD APPLICATION SPECIALIST
SIEMENS HEALTHINEERS
06.2011 - 07.2024
- Expertly conducted installation and training for customers across platforms including Chemistry, Immunochemistry, Hematology, Plasma Protein, and automation systems
- Led a team in Assay Validation, Calibration, Troubleshooting, and IQOQPQ documentation, enhancing quality management support for customers
- Managed and resolved high-level escalation calls from Field Application Specialist, Customer Relation manager and FSE, ensuring customer satisfaction
- Managed and supported more than 420 Install base instruments in multiple locations across South India
- Planned and executed over 90 interactive training sessions, seminars, and CMEs aimed at enhancing technical expertise while showcasing novel assays
- Maintained up-to-date knowledge of market innovations, ensuring competitive edge in the industry
- Personalized educational initiatives at health sciences institutes and hospitals, tailoring to specific audience needs .
- Earned over 10,000 online completion certificates from customers.
- Conducted in-depth case studies for data analysis on complex, second-level support cases, ensuring thorough follow-up and resolution
- Supplied customers with comprehensive scientific documentation, aiding in their understanding and application of products
- Innovated by developing new assays and their integration into open channel programs
- Prioritized service excellence by monitoring NPS, KPIs, and customer feedback surveys, driving continuous improvement
- Provided live instrument demonstrations and promoted new assays to support the sales team
- Achieved outstanding results by leveraging my knowledge in KAM sales to exceed the target and achieve over 100% in Reagents and instruments sales within a period of 4 years.
- As the principal trainer, I single-handedly trained Siemens employees on Legacy Products, enhancing their proficiency across the APAC region
- Regularly traveled to headquarters training center to conduct Application Training, certifying over 100 Siemens employees in 13+ years.
TECHNOLOGIST
APOLLO HOSPITALS
02.2010 - 04.2011
- Executed precision laboratory testing and instrument calibration in strict accordance with standard protocols
- Conducted advanced controlled experiments to validate hypotheses, utilizing sophisticated scientific techniques.
BIOCHEMIST
PIRAMAL HEALTHCARE
08.2008 - 01.2010
- Expertise in strategic test method and instrument selection tailored to laboratory needs
- Proficient in comprehensive method validation, ensuring analytical sensitivity, specificity, and precision
- Skilled in calibration and clinical validation, maintaining high standards of laboratory accuracy
- Advanced knowledge of Laboratory Information Systems (LIS) integration with Hospital Information Systems (HIS)
- Developed and standardized procedures manuals for laboratory and point-of-care testing personnel
- Adept at selecting referral laboratories and determining tests for external analysis
- Capable of performing and delivering reports on specialized tests with proficiency.
- Implemented quality control measures for reagents and samples, maintaining consistent experimental conditions.
- Handled over 10000 Chemistry and Immuno assay samples per day.
Education
Master of Science - BIOCHEMISTRY
Bharathidasan University
India04.2008
Skills
- Instrument and Assay troubleshooting
- Mentorship
- Organizational Skills
- Customer Service
- Communication
- Product Presentation
- Key account management
- Problem-Solving
- Time Management
- IVD instruments training and mentoring
- Waste Reduction
- Business Development
- Time Management
Languages
English
Full Professional
Tamil
Native or Bilingual
Certification
- Certified Quality management systems and ISO Internal audit in Medical laboratories, Apollo Hospitals -2016
Timeline
SUPERVISOR/MANAGER/FIELD APPLICATION SPECIALIST
SIEMENS HEALTHINEERS
06.2011 - 07.2024
TECHNOLOGIST
APOLLO HOSPITALS
02.2010 - 04.2011
BIOCHEMIST
PIRAMAL HEALTHCARE
08.2008 - 01.2010
Master of Science - BIOCHEMISTRY
Bharathidasan University
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