Santhosh Rajendran
Oshawa,ON
Summary
With a solid foundation in sales and team leadership, I am now eager to transition my expertise into the realm of Customer Success. Possessing a deep understanding of customer needs and a passion for delivering exceptional experiences, I am dedicated to driving customer satisfaction, retention, and loyalty. My strategic approach to problem-solving, combined with excellent communication and collaboration skills, enables me to work closely with clients and internal teams to ensure successful onboarding, product adoption, and ongoing support. As a customer-centric professional, I am committed to tailoring solutions that align with clients' goals and continuously driving value for their business. Ready to leverage my sales acumen and leadership acuity to thrive in a Customer Success role and contribute to the success of both customers and the organization.
Overview
9
9
years of professional experience
Work History
Inside Sales Account Manager
LENOVO / Infini Minds
09.2022 - 03.2023
- Stay on top of accounts, making sure they are receiving services that are within their budget and meeting their needs
- Meet regularly with other members of the team to discuss progress and new ways to improve business
- Analyzed sales data to identify trends and make recommendations for improvement.
- Built partnerships with third-party vendors to expand sales opportunities.
- Established and adjusted selling prices by monitoring costs, competition and supply and demand.
- Participated in customer meetings and worked closely with team to resolve customer satisfaction issues.
- Implemented customer loyalty programs to increase customer retention.
- Researched market trends to remain current with industry and competitor information.
- Maintained current knowledge of product lines by attending regular technical and sales training sessions.
Sales Consultant - Assistant Team Leader
Y Axis Solutions
11.2017 - 08.2022
- Mapping client requirements through detailed interview/discussions and regular interaction with clients
- Assessing requirements and suggesting solutions related to products and services
- Forecasting Sales pipeline report through week and monthly showcasing team's performance
- Identifying & resolving queries/issues faced by clients; managing complaints/escalations to improve client satisfaction
- Updating Salesforce CRM with client information, progress and status on their profile
- Leading, mentoring and training a team of 6-10 members on product, customer approach & conversion with business policies
Retail Sales Supervisor
Vilna Recycling, Registered Under ABCRC
06.2014 - 12.2014
- Plan budgets, Monitor revenues & expenses
- Resolve customer complaints and Supply shortages
- Develop and Implement Marketing strategies
- Plan, organize, direct, control and evaluate daily operations
- Reporting on inspection, through e-mail and telephone on regular basis
- Updating every purchase return through Point of Return SOLUM software ( SAAS ABCRC )
- Maintained clean, sanitized and organized sales floor to meet visual and operational standards.
- Enforced safety, health, and security rules.
- Kept records of purchases, sales, and requisitions.
Education
Post-Degree Certificate - Project Management
2013
Bachelor of Science - Computer Applications
2011
Skills
- Strategic Perspective
- Product & Customer Expertise
- Project Management
- Leadership
- Skilled Negotiation
- Value Based Selling
- CRM Software
- In-Depth Knowledge of Sales Force
- Account Acquisition
- Client Base Retention
Timeline
Inside Sales Account Manager - LENOVO / Infini Minds
09.2022 - 03.2023
Sales Consultant - Assistant Team Leader - Y Axis Solutions
11.2017 - 08.2022
Retail Sales Supervisor - Vilna Recycling, Registered Under ABCRC
06.2014 - 12.2014
Centennial College of Applied Arts And Technology - Post-Degree Certificate, Project Management
Bharathiyar University - Bachelor of Science, Computer Applications
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