Santhosh Pillai

Developed and executed a strategic sales plan to generate leads and drive mortgage loan applications through various channels, including referrals, networking, and online marketing.

• Conducted in-depth financial assessments and analyzed clients' creditworthiness to determine their eligibility for mortgage products.

• Provided personalized mortgage solutions and guided clients through the application process, addressing any concerns and ensuring a smooth transaction from start to finish.

• Cultivated and maintained strong relationships with real estate agents, builders, and other industry professionals to generate new business opportunities.

• Consistently met and surpassed sales targets, ranking among the top-performing Mortgage Specialists within the region

• Stayed up-to-date with industry regulations, market trends, and product offerings to provide clients with accurate and relevant information.

• Conducted in-depth financial analyses and presented suitable investment strategies, retirement planning, and wealth management solutions.

• Proactively engaged with existing and potential clients to identify new opportunities and promote additional financial products and services.

• Delivered exceptional customer service, ensuring prompt responses to inquiries and providing ongoing support to maintain client satisfaction.

• Stayed current with market trends, economic developments, and financial products to offer relevant and up-to-date advice to clients.

• Assisted clients in securing residential mortgage loans by understanding their financial needs and presenting suitable mortgage products.

• Managed a high volume of loan applications while ensuring compliance with company policies and regulatory guidelines.

• Collaborated with underwriters and processors to facilitate a seamless loan approval process, reducing turnaround times and increasing customer satisfaction.

• Contributed to team efforts by sharing industry insights, best practices, and successful sales strategies.

• Built and maintained a referral network of satisfied customers, resulting in repeat business and a steady stream of new leads

Provided secondary level support for Retail Branch Business Advisors for policies and procedures, complex business structure guidance, operational and credit structuring, product guidance, and escalation support for complex customer service issues.

• Cultivated and nurtured relationships with prospective small business clients, identifying their financial needs and promoting banking solutions.

• Collaborated with small business owners to understand their goals and challenges, presenting tailored financial proposals to address their unique requirements.

• Assisted in the onboarding process of new small business clients, ensuring a smooth transition and successful integration of banking services.

• Created and managed community events and customer promotions.
• Prospected for new business through networking, community outreach, and customer referral generation.
• Developed customized solutions of deposit, lending, and other products for small business customers.
• Implemented business intelligence solutions to increase operational efficiency.

• Opened new accounts and made changes to existing accounts.
• Investigated and resolved account issues by offering applicable options to customers.
• Supported tellers by processing transactions involving money orders, cashiers checks and payments.
• Helped customers prepare documents required to complete transactions and process requests.
• Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
• Presented products and services to customers using in-depth knowledge to answer questions.