Santhosh Kalyanasamy Rajendran

Responsibilities:

• Built long-term relationships with clients and vendors from onboarding through advising them throughout their customer lifecycle.
• Analyzed sales KPIs, trends, growth/lost business, upsell opportunities, and provided actionable recommendations for team improvement.
• Established and adjusted selling prices by monitoring costs, competition, and supply and demand.
• Identified at-risk clients and resolved conflicts related to business processes and transactions.
• Implemented customer loyalty programs to enhance customer retention.
• Proficiently utilized SAAS CRM Dynamics 365 to efficiently manage purchase orders, schedule calls, and maintain a robust sales funnel, while also overseeing customer database and handling escalations.

Responsibilities :

• Conducted detailed interviews and discussions with clients to map their requirements, maintaining regular interactions.
• Assessed client requirements and recommended product and service solutions.
• Established clear expectations and key milestones to ensure a smooth transition from sales to onboarding and ongoing support, through SAAS CRM - Salesforce
• Produced weekly and monthly sales pipeline reports, showcasing the team's performance.
• Identified and resolved client queries and issues, effectively managing complaints and escalations through liaising with Customer Service Team to enhance client satisfaction.
• Maintained diligent records through salesforce, ensuring up-to-date contracts and CRM customer data was accessible
• Provided leadership, mentoring, and training to a team of 6-10 members on products, customer approaches, and adherence to business policies.

Responsibilities :

• Planned budgets and monitored revenues and expenses.
• Successfully resolved customer complaints and supply shortages.
• Developed and implemented marketing strategies.
• Planned, organized, directed, controlled, and evaluated daily operations.
• Provided regular inspection reports through email and telephone.
• Updated every purchase return using Point of Return SOLUM software and generated bills of purchase (SAAS ABCRC).
• Maintained a clean, sanitized, and organized sales floor to meet visual and operational standards.
• Maintained records of purchases, sales, and requisitions.