Santhiga Panneerselvam
Halifax,NS
Summary
Dynamic customer service professional with a proven track record at Canadian Tire Bank, excelling in conflict resolution and active listening. Recognized for enhancing customer satisfaction and retention through effective problem resolution and empathetic communication. Proficient in Microsoft Excel, consistently delivering high-quality service experiences.
Overview
2023
2023
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Canadian Tire Bank
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Executive
Orange Sorting Machines
10.2018 - 12.2022
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Education
Masters In Engineering - Electrical Engineering
Anna University Regional Campus
Coimbatore Tamil Nadu06.2018
Bachelor Of Engineering - Electrical And Electronics Engineering
PA College of Engineering And Technology
Pollachi Tamil Nadu06.2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Problem resolution
- Call center experience
- Customer relations
- Follow-up skills
Languages
English
Professional Working
Accomplishments
Received Best employee award for implementing and executing collection policy successfully.
Certification
Completed Junior IT Analyst Program in NPOWER Canada.
Level C Emergency CPR and First Aid certificate.
Additional Information
I had 3 years of experience in customer service as executive in customer support Department in a manufacturing company and 6 months of experience as representative in Canadian Tire Bank.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Executive
Orange Sorting Machines
10.2018 - 12.2022
Customer Service Representative
Canadian Tire Bank
Masters In Engineering - Electrical Engineering
Anna University Regional Campus
Bachelor Of Engineering - Electrical And Electronics Engineering
PA College of Engineering And Technology
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