Santhia Muthusamy
Toronto,Canada
Summary
Experienced data engineering and analytics professional with a proven track record in designing, building, and managing robust data platforms and solutions. Successfully led complex data infrastructure projects, including cloud migrations, data model development, and implementing best practices for data governance and reliability. Proficient in leveraging cloud platforms such as GCP and skilled in using tools like DBT, Terraform, Python, and Spark for scalable and secure data engineering solutions. Demonstrated expertise in managing and guiding diverse teams of engineers, analysts, and technical staff, fostering a collaborative work culture, promoting professional growth, and ensuring project success.
Overview
19
19
years of professional experience
Work History
Senior Data Engineer
Shopify
02.2022 - Current
- Spearheaded data engineering and infrastructure projects, including migration from in-house data platform to GCP, development of data models for Shop Pay, and building reliable and accurate data pipelines to power recommendations in Shop App's home feed
- Established testing framework including unit tests, dbt build tests and schema validations in CI pipeline, significantly improving code reliability and maintenance. Also authored several development tools that quickened the pace of data model development.
- Led the development of Tintin, a Flask based Python App which was a self-serve analytics platform that helped its 600+ monthly active users explore and analyze the competitive dynamics within the App ecosystem.
Lead Data Strategist
Scotiabank
05.2020 - 02.2022
- Managed a team delivering analytics requirements for the Bill C86 initiative an overhaul of the Complaints Management Process impacting 18 different Business Lines within the bank
- Led the initiative to analyze the increase in Account Take Over Frauds (ATO) find out sources of Fraud and recommend changes to the customer authentication and login flow. Also built a continuous monitoring tool to track fraudster activity across channels and measure impact of changes reducing ATO fraud by 25%.
Senior Manager, Digital Analytics
CIBC
04.2018 - 03.2020
- Played an integral part in supporting the digital product strategy and delivery by enabling rich customer and product data to be widely accessible within the organization
- Built models to understand client journeys and predict account opens by combining customer, account, and transaction data sources in the bank with external data sources
- Managed a team of 2 analysts that worked on automating data ingestion procedures and streamlining existing suite of reports resulting in more efficient and flexible processes
- Consolidated customer feedback from different channels such as NPS Surveys and App Reviews using NLP to present an up to date view on overall customer sentiment
Manager, Customer Insights & Analytics
SCOTIABANK - Digital Factory
03.2015 - 03.2018
- Managed the team responsible for end-to-end life cycle of digital data sources ranging from sourcing, ETL processing, integrating with existing data sources through its final usage
- Built and managed models to make personalized product recommendations for Indirect Auto-Finance customers thus improving cross sell for these customers by 40%
- Engaged partners from different teams including software development, engineering, design, UX, and Marketing in an agile environment in order to use insights about digital money management to improve customer's banking experience
- Empowered Business lines to perform self-service analytics by educating them on the usage of BI tools and basic analytics concepts
Customer Information Management Consultant
HSBC BANK CANADA
05.2014 - 03.2015
- Worked with different Business lines in the Retail Bank to create a centralized framework for Sales Incentives, Annual Operating Plan, and Customer Activity Planning
- It resulted in a 20% reduction in the effort associated with strategic annual business planning
- Automated the process to create monthly and weekly leaderboards for branch staff and reduced to effort required to produce them by 50%
Business Analytics Engagement Manager
MU SIGMA INC
07.2013 - 05.2014
- Designed and setup a robust data infrastructure on Amazon AWS (RedShift) in less than four months to meet the analytical and business intelligence needs of clients
- Created data models combining large amounts of retail Sales data with weather data to deliver automated insights for a weather intelligent marketing platform
IT Analyst
TATA CONSULTANCY SERVICES LTD
07.2005 - 01.2011
- Supervised the project team responsible for the WaMu - Chase Merger which involved twice the amount of data as earlier mergers but was completed in the same time frame
- Acquired diversified work experience in consumer credit risk modelling, predictive analytics, data analysis, and design and development of retail banking applications
Education
Master of Business Administration - Full - Time Program, Concentration in Marketing and Operations Management
UNIVERSITY OF NORTH CAROLINA, Kenan-Flagler Business School
05.2013
Bachelor of Engineering - Mechanical Engineering
ANNA UNIVERSITY
04.2005
Skills
DBT, GCP (BigQuery,Composer,DataFlow,DataProc, VertexAI), Python, SQL, Spark, Airflow, Flask Framework, Splunk, Looker, Tableau, Terraform
Timeline
Senior Data Engineer
Shopify
02.2022 - Current
Lead Data Strategist
Scotiabank
05.2020 - 02.2022
Senior Manager, Digital Analytics
CIBC
04.2018 - 03.2020
Manager, Customer Insights & Analytics
SCOTIABANK - Digital Factory
03.2015 - 03.2018
Customer Information Management Consultant
HSBC BANK CANADA
05.2014 - 03.2015
Business Analytics Engagement Manager
MU SIGMA INC
07.2013 - 05.2014
IT Analyst
TATA CONSULTANCY SERVICES LTD
07.2005 - 01.2011
Bachelor of Engineering - Mechanical Engineering
ANNA UNIVERSITY
Master of Business Administration - Full - Time Program, Concentration in Marketing and Operations Management
UNIVERSITY OF NORTH CAROLINA, Kenan-Flagler Business School
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