Santhi Priya

I have over 5.5 years of experience working in Information Technology (IT) as a Business Analyst in various industry domains, including Insurance, Banking, Ecommerce, Sales, and Finance organizations. Additionally, I have over 5 years of experience working with Atlassian tools such as JIRA Agile Admin, Confluence, Clear Quest defect tracking System, Configuration Management, Build, and Release Management using GIT, CVS, Subversion, and TFS in Unix/Linux environments. My expertise includes Business Analysis, Systems Analysis, Requirements Gathering, Requirements Gap Analysis, Change Requests (CR) Management, Defects Resolution, Problem Notifications (PN), Risk Analysis, Impact Analysis, Design, Development, and Business Applications. Furthermore, I have in-depth knowledge of all the phases within the ITIL (Information Technology Infrastructure Library), Software Implementation Life Cycle (SILC), Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC), such as Requirements, Analysis/Design, Development, UAT Testing, and Project Management Fundamentals. I have experience conducting Joint Application Development (JAD), Rapid Application Development (RAD), and workshops to converge toward a design that is acceptable to the customer and feasible for the technical team. I have demonstrated leadership in identifying and implementing appropriate technology solutions, application testing, User Acceptance Testing (UAT), Quality Assurance, specification gathering, team coordination, solving business problems, and supporting company strategies while maintaining personal accountability. My training skills include facilitation, PowerPoint presentations, maintaining performance metrics, developing training manuals, business process mapping, process documentation, and communicating with users. Moreover, I am proficient in creating and transforming business requirements into Software Requirements Specification (SRS) using Rational Requisite Pro and designing business models using UML diagrams such as Activity Diagrams, Sequence Diagrams, and Collaboration Diagrams in Rational Rose and MS Visio, thereby helping the development and QA teams in understanding the requirements. I have strong web development, Web content management, Enterprise Content Management (ECM), workflow, and integration experience. Additionally, I have been exposed to Software Engineering Processes such as Personal Software Processes (PSP) and Team Software Processes (TSP). I have worked on Build Automation and Continuous Integration tools like ANT1.8, and Maven2.x/3.x, Jenkins, and Bamboo. Additionally, I have experience working with Tracking Tools Remedy and JIRA. I am highly efficient and have demonstrated superior time management and multitasking skills by accomplishing cross-functional tasks. I have a proven aptitude to work independently and within a team environment to meet project deadlines. My knowledge also includes ETL (Extract, Transform, and Load) of data into a data warehouse and Business Intelligence. I have designed and developed several reports and Dashboards utilizing Tableau Visualizations tools like Heat Maps, Geographic Visualization, Pie-charts, Bar Graphs, Scatter Plots, and Custom Color Palettes to identify KPIs for the client.