Santaviya Porchia-Dorsey

• Oversaw daily operations to ensure efficient restaurant functionality.
• Managed staff scheduling to optimize labor costs and coverage.
• Trained and developed team members on customer service standards.

• Placed food orders and supplies for business

• Implemented inventory control processes to reduce waste and ensure availability.
• Conducted regular quality checks to maintain food safety and hygiene standards.
• Enforced compliance with health regulations and company policies consistently.
• Resolved customer complaints effectively to enhance satisfaction levels.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Trained employees on duties, policies and procedures.
• Created schedules and monitored payroll to remain within budget.
• Administered employee discipline through verbal and written warnings.
• Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
• Delegated work to staff, setting priorities and goals.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

• Provided excellent customer service in a fast-paced environment.
• Cashier
• Clean and stock
• Interact with customers