Hi, I’m
Santana Sanderson
Barrie,Ontario
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2025
years of professional experience
1
Certification
Work History
Swiss Chalet
Server
Job overview
- Increased sales significantly by upselling higher-end products to customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Ambiance Spa
Aesthetician
01.2016 - 01.2025
Job overview
- Performed waxing, body wrap application,nails, massage, Lashes and brows and gentle exfoliation to improve overall skin condition.
- Welcomed clients arriving for appointments.
- Analyzed skin condition and made appropriate product recommendations.
- Recommended retail products for at-home use.
- Educated patients on treatment options.
- Sterilized equipment for patient treatments.
- Provided clients with knowledge of all cosmetic services being provided.
- Fostered friendly, warm, and exceptional customer experience.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Advised clients on proper home-care regimens.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Stocked treatment rooms with proper supplies.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Gained knowledge of facial massage techniques and skin care product ingredients.
- Educated guests on current promotions, events and services within store or salon.
- Cleansed, exfoliated and moisturized customer skin.
- Performed consultations for patients before scheduling treatments.
- Handled busy schedules and stayed on top of key deadlines.
- Created repeat business by developing long-term relationships with regular customers.
- Discussed procedures and treatment options with clients.
- Explained benefits of skin care products to clients.
- Resolved customer complaints and facilitated conflict resolutions.
Canadian Tire
Cashier
04.2010 - 12.2011
Job overview
- Restocked and organized merchandise in front lanes.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Addressed customer needs and made product recommendations to increase sales.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Processed refunds and exchanges in accordance with company policy.
- Assisted customers with returns, refunds and resolving transaction issues.
Boss Towing
Bookkeeper
04.2002 - 04.2009
Job overview
- Matched purchase orders with invoices and recorded necessary information.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Identified accounting errors when cross-referencing documents and database information.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Inspected account books and recorded transactions.
- Analyzed financial data to assist in budget creation and forecasting.
Education
Modern College Hair And Esthetics Barrie, ON
Esthetics from Esthetics
TriosMississauga, ON
from Police Foundations
12.2011
Skills
- Anticipating Guest Needs
- Special Dietary Requirements
- Ability to Lift 30 Pounds
- Ordering Procedures
- Dining Area Maintenance
- Server Training
- Pos Operation
- Food Safety Oversight
- Item Promotion
- Dining Customer Service
- Warm and Friendly
- Age Verification
- Social Perceptiveness
- Table Bussing
- Menu Memorization
- Hospitality Service Expertise
- Active Listening
- Guest Satisfaction
- Billing and Payment Processing
- Assist Customers
- Time Management
- Order Supplies
- High-Energy and Stamina
- Intuit QuickBooks Point-of-Sale
- Quality Control
- Process Monitoring
- Service-Orientation
Certification
Smart serve
Timeline
Aesthetician
Ambiance Spa
01.2016 - 01.2025
Cashier
Canadian Tire
04.2010 - 12.2011
Bookkeeper
Boss Towing
04.2002 - 04.2009
Server
Swiss Chalet
Modern College Hair And Esthetics
Esthetics from Esthetics
Trios
from Police Foundations
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