Santana Rose

- Leading Group Fitness classes through various 45-minute workout classes.

- Breathwork and recovery leading, instructing weighted and body weight workouts, as well as spin.

- Instruction and leading corporate events, TD, RBC, Scotia Bank, and KPMG.

- Developed creative and fun fitness classes to keep participants engaged and motivated.

- Demonstrated proper form and technique to prevent injury.

- Controlled line and crowd with quick, efficient service.

- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.

- Helped management keep adequate supply on hand by notifying of shortages.

- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.

- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.

- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

- Trained new team members with positive reinforcement and respectful, encouraging coaching.

- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.

- Learned and educated customers on an extensive wine and craft seltzer and beer list.

- Serving and bussing tables.

- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.

- Used POS system to accurately enter orders and process payments.

- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.

- Controlled line and crowd with quick, efficient service.

- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.

- Helped management keep adequate supply on hand by notifying of shortages.

- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

- Completed successful daily cash audits to correctly balance drawers at end of shifts.

- Helped create and serve unique craft cocktails at special events and private dinner parties.

- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.

- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.

- Developed and implemented policies and procedures to improve customer service and satisfaction.

- Handled cash accurately and prepared deposits.

- Interacted well with customers to build connections and nurture relationships.

- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

- Used POS system to accurately enter orders and process payments.

- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

- Learned special recipe items and seasonal offerings to best meet customer needs.

- Minimized spoilage with proper use of first-in-first-out stock procedures.