Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Santana Ingram

Edmonton,AB

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Meat Department Clerk

Loblaws City Market
03.2019 - 06.2019
  • Enhanced customer satisfaction by providing exceptional service and assistance in meat department.
  • Maintained clean and organized meat department workspace, ensuring product quality and safety for consumers.
  • Assisted customers with special requests and orders, leading to increased sales and repeat business.
  • Collaborated with team members to efficiently complete daily tasks, improving overall department productivity.
  • Managed inventory levels through proper ordering and rotation practices, minimizing waste and optimizing freshness.
  • Prepared attractive displays that showcased variety of meats available, encouraging customers to try new products.
  • Provided knowledgeable advice on cooking techniques and recipes, enhancing customer experience and fostering loyalty.
  • Adhered to strict food safety guidelines when handling raw products, protecting both consumer health and company reputation.
  • Supported cross-training efforts among team members which resulted in improved collaboration within Meat Department operations.
  • Addressed any discrepancies found during inventory counts promptly helping maintain accurate records.
  • Responded quickly to out-of-stock situations by replenishing supplies or identifying suitable alternatives for customers.
  • Ensured compliance with all relevant regulations related to meat handling and storage, reducing risk of potential violations.
  • Unloaded merchandise and stocked cases with new merchandise.
  • Maintained excellent levels of food safety by frequently checking product dates and temperatures.
  • Gained knowledge of different meats to answer customer questions and suggest best cuts for various dishes.
  • Maintained meat slicer, wrapping machine and other equipment to prevent breakdowns and delays.

Parts Clerk

Pick N Pull
08.2016 - 05.2017
  • Enhanced inventory management by implementing efficient tracking and organization systems.
  • Reduced order processing time with streamlined procedures for parts identification and distribution.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information on part availability.
  • Maintained clean and organized workspace, enabling efficient operations and easy access to necessary parts.
  • Collaborated with team members to ensure timely completion of projects and tasks, resulting in increased productivity.
  • Conducted regular audits of inventory to identify discrepancies or potential issues, ensuring accurate records were maintained at all times.
  • Developed effective system for organizing returned parts according to manufacturer guidelines, reducing processing times significantly.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Maintained clean and neat parts counter and sales floor.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.

Waitress Trainer

Tony Romas
11.2012 - 12.2015
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Implemented proper food handling procedures for clean and safe dining environment, resulting in fewer customer complaints.
  • Promoted teamwork among staff members through collaboration efforts and fostering positive work atmosphere.
  • Assisted with inventory management to control costs while maintaining adequate stock levels for efficient restaurant operations.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
  • Reduced order errors by implementing standardized processes for communicating orders clearly between front-of-house and back-of-house teams.
  • Contributed to decrease in employee turnover by creating engaging workplace culture that emphasized growth opportunities and professional development.
  • Maximized revenue potential by effectively suggesting daily specials or promotions to customers based on their preferences or dietary restrictions.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.

Education

Diploma - Justice Studies

NorQuest College
Edmonton, AB
05.2022

Certificate - Business Office Skills

Academy of Learning
Medicine Hat, AB

High School Diploma -

Camrose Composite High School
Camrose, AB

Skills

  • Customer Service
  • Research and Analysis
  • Punctual and Reliable
  • Learning Assessments
  • Visual Communication
  • Conflict Management
  • Team Support
  • Safety Procedures
  • Time Management
  • Microsoft Office Suite
  • Attention to Detail
  • Positive Attitude

Languages

English
Full Professional

References

References available upon request.

Timeline

Meat Department Clerk

Loblaws City Market
03.2019 - 06.2019

Parts Clerk

Pick N Pull
08.2016 - 05.2017

Waitress Trainer

Tony Romas
11.2012 - 12.2015

Diploma - Justice Studies

NorQuest College

Certificate - Business Office Skills

Academy of Learning

High School Diploma -

Camrose Composite High School

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Santana Ingram