Santana Hughes
North Bay,Canada
Summary
Assisted in improving customer satisfaction through office and medical administration tasks. Supported individuals by meeting retail and customer service expectations. Dedicated efforts to healthcare as a personal support worker in hospital and home care settings.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Scale House Operator/front Desk Clerk
Fowler construction
2022.06 - Current
- Responsible for scaling trucks in and out of quarry, recording weight, printing tickets and receipts for customers, taking orders for deliveries and scheduling trucks for day to day operations, daily office administration duties which include answering phone calls, recording day to day sales and reports on company software, Helping with in person inquiries Responding to emails by fax and telephone calls for customers
Personal Support Worker
VON Canada
2016.01 - Current
- Implemented tailored care strategies for individuals with behavioral issues, ensuring a safe and supportive environment for diverse populations.
- Responsibilities for assisting with medication and completing proper documentation and recording dosage and times medication was given.
- Completed all ADL tasks in allotted time provided by care coordinators.
- Travel between patients home throughout city limits.
- Obtain daily blood glucose levels to monitor for any concerns
- Assisting when giving insulin as needed
Personal Support Worker
West Nipissing Hospital
2021.04 - 2022.01
Medical Office Administrator
Paramed
2018.02 - 2018.03
- File management, file sorting and organizing, answering phone calls, taking messages, using excel to enter client information, scheduling appointments for employees/clients through sending emails. Pre-screen interviews, phoning references of applicants, and sending faxes Trained to perform Mask Fit Tests
Cashier/Store clerk
Tillicum Service Centre
2005.01 - 2010.01
- Responsible for serving customers in a convenience store with coffee shop. Duties included cashier, stocking shelves, serving coffee and cleanup.
Cashier
Rebuilt Resources
2007.09 - 2009.06
- Responsible for operating cash register and POS terminal. Other duties include answering phone calls, sorting, pricing and carting clothing and other articles. Maintenance of daily auctions.
Education
Medical office administration diploma - undefined
CTS Canadian career college
01.2018
Personal Support Worker diploma - undefined
CTS College
North Bay, Ontario08.2016
Skills
- Excellent customer experience by promptly printing tickets and receipts using office software
- Responsible for reporting daily delivery orders and creating schedules for company trucks and customer call-in sales
- Completed scale operations and front desk support, in scale house environment
- Top level experience gained at a professional rock & aggregate quarry
- Up to date training in medical office administration, focusing on transcription of patient records for medical departments and physician offices
- Experience in OHIP billing set by provincial standards
- Achieved typing speeds of 60-80 words per minute while maintaining a high level of accuracy in all documentation
- Demonstrated 10 years of retail experience in clothing and convenience stores, focusing on inventory management and customer service excellence
- Analyzed scenarios and identified suitable responses to enhance decision-making
- Multitasking strategies to complete overal workflow and maintain expectations
- Maintain high performance skills by creating a visually appealing shopping environment
- Maintained composure and productivity when given multiple tasks in a rapidly changing atmosphere
- Maintained high performance levels while working independently, contributing to team objectives
- Completed training for WHMIS and First Aid certifications, contributing to a safer work environment
- Training on standing and ceiling lifting in different working environments
- Completed patient care expectations by providing the best positive and safe outcome
Languages
English
Professional Working
Certification
Medical office administrator diplomas
Personal support worker diplomas
Full G license
Fist aid
Whimis
Smart serve
Timeline
Scale House Operator/front Desk Clerk
Fowler construction
2022.06 - Current
Personal Support Worker
West Nipissing Hospital
2021.04 - 2022.01
Medical Office Administrator
Paramed
2018.02 - 2018.03
Personal Support Worker
VON Canada
2016.01 - Current
Cashier
Rebuilt Resources
2007.09 - 2009.06
Cashier/Store clerk
Tillicum Service Centre
2005.01 - 2010.01
Medical office administration diploma - undefined
CTS Canadian career college
Personal Support Worker diploma - undefined
CTS College