Santana Chalais
Carmicheal
Summary
Dedicated customer service and sales professional with extensive knowledge in preparing, stocking, and selling various cannabis products. Adept at working efficiently while maintaining security measures in a fast-paced environment. Excellent interpersonal, communication, and time management skills. Resourceful retail trainer with a deep understanding of the cannabis industry and expertise in implementing effective learning techniques. Successfully trained 12 employees to enhance Kolas brand awareness and product knowledge.
Overview
8
8
years of professional experience
Work History
Budtender - Trainer
Kolas , Docs Orders
08.2023 - Current
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Restocked supplies and arranged displays.
- Educated multi-level retail associates about product attributes and benefits.
- Planned and executed engaging retail training sessions.
- Conducted interactive customer service training to improve customer shopping experiences.
- Demonstrated expert knowledge of Cannabis industry and KOLAS characteristics.
Brand Representative
Premium Retail Marketing
04.2023 - 08.2023
- Promoted branding initiatives while maintaining product displays to adhere to corporate standards
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Conducted audits on internal controls and developed reports on findings
- Managed completion of planned audits, reviewed records and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review
Club Attendant
24 Hour Fitness
04.2022 - 04.2023
- Helped meet guest needs related to facilities, amenities or club events
- Verified locker room supplies and cleanliness every shift to maintain consistent service quality
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming environment
Store Manager
California Retail Management
01.2019 - 12.2021
- Used Coordination and planning skills to achieve results according to schedule
- Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits
- Oversaw Daily operations to ensure high levels of productivity Managed a team of 7+ employees, overseeing Hiring, Training, and professional growth of employees
Fine Jewelry Clerical
Macys
04.2017 - 01.2019
- Responsible for all accounts receivable
- Maintains high value bookkeeping documentation to insure successful inventory possess
- Responsible for all supply inventory, places orders and transfers when needed
- Maintains high customer readiness by providing a clean neat shop-able department
- Executes price changes as needed
Education
H.S. Deploma -
El Camino Fundamental
06.2013
Skills
- Relationship Management
- Customer Engagement
- Problem-Solving
- Documentation and Reporting
- Staff Supervision
- Team Building and Leadership
- Store Operations Oversight
- Multitasking and Organization
- Customer Service
- Scheduling
- Cash Management
- Inventory Management
Personal Information
Title: Retail Service Specialist
Timeline
Budtender - Trainer
Kolas , Docs Orders
08.2023 - Current
Brand Representative
Premium Retail Marketing
04.2023 - 08.2023
Club Attendant
24 Hour Fitness
04.2022 - 04.2023
Store Manager
California Retail Management
01.2019 - 12.2021
Fine Jewelry Clerical
Macys
04.2017 - 01.2019
H.S. Deploma -
El Camino Fundamental
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