SANTA OMBI
Vancouver
Summary
Digital Marketing Specialist with 2+ years of experience building brands and highlighting product attributes. Audience-focused marketer using creative means to reach untapped demographics. Timeline-driven product promoter generating leads and promoting brand proliferation. Goal-oriented marketing professional with expertise in data analytics, KPI tracking and campaign optimization. Gifted communicator and decisive planner with excellent project, time and strategy management skills. Innovative and cutting-edge with a discerning nature.
Overview
11
11
years of professional experience
Work History
Bilingual Digital Marketing Freelancer
La Creativity Agency
06.2022 - Current
- Freelance Bilingual (French & English) Copywriter and small business owner.
- Optimized SEO performance through keyword research, link building, content creation.
- Developed and implemented digital marketing campaigns to increase brand awareness and drive website traffic.
- Created content for company blog, social media channels, email newsletters, and other online platforms.
- Photo and image editing (Photoshop or Canvas)
- Improved client''s online reputation through proactive management of reviews and online presence.
- Increased website traffic through effective on-page optimization techniques and strategic link building initiatives.
- Create Sales Leads For B2B
- Translation and Proofreading
MARKETING COORDINATOR| PRODUCT WRITING|JR DEVELOPER
VORWERK CANADA LTD
03.2022 - 12.2023
- Product description, SEO, Content & copywriting FR, EN, Translation, E-commerce web design.
- Developed and implemented marketing plans and strategies to boost company visibility.
- Provided support in planning, coordination, and execution of promotional campaigns.
- Coordinated with design teams to develop creative materials such as brochures, flyers, and advertisements.
- Assisted in developing content for websites, blogs, and social media platforms.
- Developed visually engaging marketing materials to support product launches and promotions.
- Answered general marketing department inquiries by email, phone, and mail.
- Created engaging brochures and flyers to use for promotional materials and distribution.
- Customer service and support
- Manager of Customer service and support
- Translation and proofreading
GAME PRESENTER
EVOLUTION GAMING
10.2020 - 02.2022
- ONLINE CASINO DEALER
- Maximized audience engagement through interactive elements such as quizzes, polls, or contests during live broadcasts.
- Delivered dynamic presentations that showcased excitement of each game while adhering to industry standards and regulations.
- Managed multiple gaming tables, ensuring smooth operations and timely rotation of games.
- Collaborated with other presenters to create entertaining atmosphere, resulting in positive guest feedback.
- Provided exceptional customer service by responding promptly to player concerns or inquiries about game rules or strategies.
- Enhanced player experience by delivering engaging and informative game presentations.
CUSTOMER EXPERIENCE COORDINATOR
TD BANK
01.2014 - 09.2020
- Act as primary coordinator to branch in responding to customers' phone and face-to-face enquiries, using standard procedures, and reporting non-standard activities if required.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
- Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Identified areas of improvement in customer service processes, implementing effective solutions to optimize performance.
- Reduced overall wait times for customers contacting support services by optimizing staff schedules and resource allocation during peak hours.
- Established comprehensive knowledge base system as reference tool for both staff members and customers seeking assistance or information.
- Translation, emails and calls
- Legal demands (CRA)
KEY HOLDER
CLEO
01.2013 - 01.2017
- Customer service, sales, inventory, opening and closing, team leadership.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Education
CERTIFIED COSMETIC IPL & LASER TECHNICIAN -
BC Academy of Medical Aesthetics & Skincare
Vancouver, BC09.2019
Coding/ Web Development Mini Certificate
SheCodes
Online11.2023
GRAPHIC DESIGN CERTIFICATE - Graphic Design
University of Calgary
Calgary, AB01.2017
Skills
- Customer Service and Sales
- Administration
- Microsoft Word and Excel
- Content and copywriting (French & English)
- Termium, GDT & Antidote
- Adobe Photoshop, InDesign, Illustrator, Lightroom
- HTML, CSS, JAVASCRIPT, EDITOR
- Testing and Optimization
- Digital Marketing Management
- Market Research and Analysis
- Google AdWords
- Search Engine Optimization (SEO)
- Adobe Creative Suite
- Creative Problem-Solving
- Marketing Strategies
- Google Analytics Setup
- Digital Marketing
- Email Marketing Campaigns
- SEO
- Telecommunication
- Logiterm
- Web Analytics
- Graphic Design
Websites
Languages
French
Native/ Bilingual
English
Native or Bilingual
Spanish
Elementary
Timeline
Bilingual Digital Marketing Freelancer
La Creativity Agency
06.2022 - Current
MARKETING COORDINATOR| PRODUCT WRITING|JR DEVELOPER
VORWERK CANADA LTD
03.2022 - 12.2023
GAME PRESENTER
EVOLUTION GAMING
10.2020 - 02.2022
CUSTOMER EXPERIENCE COORDINATOR
TD BANK
01.2014 - 09.2020
KEY HOLDER
CLEO
01.2013 - 01.2017
CERTIFIED COSMETIC IPL & LASER TECHNICIAN -
BC Academy of Medical Aesthetics & Skincare
Coding/ Web Development Mini Certificate
SheCodes
GRAPHIC DESIGN CERTIFICATE - Graphic Design
University of Calgary
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