Santa Kendrick
Norwalk
Summary
Results-driven Senior Account Manager with expertise in client relationship management, contract negotiation, and customer retention. Committed to delivering exceptional service and exceeding performance goals.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Senior Account Manager
Bridgeport Insurance Brokers inc. / Acrisure
Costa Mesa
02.2005 - Current
- Managed key account relationships, ensuring customer loyalty and retention.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Managed client relationships to ensure satisfaction and retention.
- Resolved client issues in a timely manner while maintaining excellent customer service standards.
- Negotiated contracts with clients to ensure optimal pricing and terms of agreement.
- Utilized job-related software to input customer order details into system, accept payments and update accounts.
Education
High School Diploma -
Paramount High School
Paramount, CA06-1989
Skills
- Contract negotiation
- Client management
- Account oversight
- Retention strategies
- Customer order processing
Certification
- Property & Casualty License, California Department of Insurance, 2010
Timeline
Senior Account Manager
Bridgeport Insurance Brokers inc. / Acrisure
02.2005 - Current
High School Diploma -
Paramount High School