Open To Work
Sansuma Khunggur Meche
LOSANGELES
Work Preference
Summary
Airline operations professional with experience supporting United Airlines cargo operations through AGI and Swissport in fast-paced airport environments. Skilled in import operations, customer service, employee training, workflow coordination, and operational problem-solving. Experienced in training new employees on United Airlines systems, including UC360, assigning daily tasks, handling escalated customer concerns, and supporting compliance with airline, security, and cargo procedures. Recognized as a dependable team resource with strong communication skills and the ability to perform under pressure.
Overview
2
2
years of post-secondary education
3
3
years of professional experience
Work History
Customer Service /Import Operations Specialist
AGI — United Airlines Cargo Operations
LOSANGELES
05.2026 - Current
- Support United Airlines cargo operations by coordinating daily import activities, customer service functions, and operational priorities.
- Train new employees on United Airlines systems, including UC360, import processes, documentation requirements, and daily operational procedures.
- Serve as a team resource by answering employee questions, providing guidance, and assisting coworkers with operational issues.
- Assign tasks and help organize workflow to ensure daily operational goals and deadlines are achieved.
- Handle customer escalations by identifying solutions, communicating professionally, and coordinating with appropriate departments.
- Support import cargo processing by ensuring documentation accuracy and compliance with airline procedures.
- Collaborate with United Airlines teams, warehouse personnel, and internal departments to maintain efficient cargo operations.
- Assist leadership by helping improve team performance, communication, and operational consistency.
Customer Service Agent / Air Cargo Operations
Swissport — United Airlines Cargo Oper
LOSANGELES
09.2025 - 05.2026
- Supported United Airlines cargo operations by assisting customers, freight partners, and internal teams with shipment inquiries and operational requests.
- Processed and reviewed cargo documentation while maintaining accuracy and compliance with airline and customs requirements.
- Coordinated with warehouse teams and operational departments to support timely cargo movement.
- Assisted in resolving customer concerns and escalated operational issues when necessary.
- Maintained strong knowledge of cargo procedures, customer service standards, and airport safety requirements.
- Worked effectively in a high-pressure environment requiring attention to detail, teamwork, and quick decision-making.
Customer Service Lead
Swissport International
San Francisco
01.2024 - 09.2025
- Supported daily office and cargo operations while assisting leadership with workflow coordination and administrative responsibilities.
- Helped guide employees on procedures, documentation accuracy, and operational priorities.
- Coordinated communication between customers, airline representatives, customs officials, and internal departments.
- Managed records and documentation while maintaining compliance with operational requirements.
- Assisted with resolving issues between customers, operations teams, and external partners.
- Supported efficient daily operations in a regulated airport environment.
Office Assistant — Customer Service Operations
Durafresh Global
San Francisco
05.2023 - 12.2024
- Delivered customer support alongside administrative and operational tasks to ensure smooth office functions.
- Maintained accurate records and processed documentation to support timely reporting activities.
- Created Excel reports to improve tracking and organization.
- Coordinated daily office operations and workflow to assist management in achieving operational goals.
Education
Associate of Science - Business Administration
Berkeley City College
Berkeley, CA 08.2024 - 06.2026
St. Xaviers School
Kathmandu, NepalSkills
- Import Operations
- Air Cargo Documentation
- United Airlines Cargo Operations Support
- Customer Service Operations
- Operational Coordination
- Safety & Compliance Procedures
- Customs Documentation
- Service Recovery & Escalations
- UC360 System Experience
- Microsoft Office Suite
Excel Reporting
- Google Workspace
- Data Entry Systems
- Technical Skills
- Problem Solving
- Conflict Resolution
- Crisis communication
- Task Assignment
Team Support
- Workflow Coordination
- Employee Training & Mentoring
- Leadership Skills
- Data Entry Systems
Languages
English
Native/ Bilingual
Nepali
Native/ Bilingual
Hindi
Professional
Japanese
Limited
Accomplishments
- Honor Roll Recognition
- Nepal Youth Foundation Leadership Award
Timeline
Customer Service /Import Operations Specialist
AGI — United Airlines Cargo Operations
05.2026 - Current
Customer Service Agent / Air Cargo Operations
Swissport — United Airlines Cargo Oper
09.2025 - 05.2026
Associate of Science - Business Administration
Berkeley City College
08.2024 - 06.2026
Customer Service Lead
Swissport International
01.2024 - 09.2025
Office Assistant — Customer Service Operations
Durafresh Global
05.2023 - 12.2024
St. Xaviers School