SANSKRITI CHANDEL
Brampton,ON
Summary
Convincing customer care executive with persuasive attitude and professional demeanor. Well-organized and consistently exceeds all goals. Adept at receiving incoming calls from current, future and prior customers to discuss billing issues. Several years of experience in customer and personal service industry.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Care Executive
Hasty Market
Brampton, ON
07.2022 - 11.2024
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Developed and maintained relationships with customers to ensure their satisfaction.
- Resolved billing issues and disputes through effective problem solving techniques.
- Created detailed reports of customer interactions for internal records keeping purposes.
- Analyzed call data to determine areas of improvement in the customer care process.
- Provided technical assistance related to product installation or operation when needed.
- Collaborated with other departments such as marketing or sales teams for promotional activities.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Generated weekly performance metrics such as average response times and call resolution rates.
- Answered customers' questions about services and products offered.
- Recorded details of all inquiries, complaints, and comments.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Managed inbound and outbound customer service calls, ensuring high-quality support.
Security Officer
paragon protection services
Brampton, Ontario
01.2023 - 09.2024
- Checked for safety hazards and took corrective action when necessary.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Maintained accurate logs of all security related activities.
- Performed first aid and CPR when necessary during emergency situations.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Verified photo IDs and tickets to allow guests passage.
Education
High School Diploma -
Niagara College
Toronto, ON05-2024
Skills
- Customer Response
- Call Center Operations
- Protocol development
- Performance Improvement
- Customer Support
- Documentation And Reporting
- Escalation management
- Staff Training
- Exceptional organizational skills
- True problem-solver
Certification
- ASSIST
- Emergency management
- L4 Advance cycling skills
- Use of force
- MDTS Handcuffing and self defense
Timeline
Security Officer
paragon protection services
01.2023 - 09.2024
Customer Care Executive
Hasty Market
07.2022 - 11.2024
- ASSIST
- Emergency management
- L4 Advance cycling skills
- Use of force
- MDTS Handcuffing and self defense
High School Diploma -
Niagara College
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