Sanskar Vasoya

*Answer an average of 30 calls and emails each day, addressing customer inquiries, solving problems, and providing product information.
* Adhere to company policies and scripts to consistently achieve call-time and quality standards.
* Scored in the top 5% of employees for achieving the lowest cancellation rates.

* Managed CRM database to maximize customer outreach efforts and strengthen client relationships.

* Consistently maintained 95% customer service satisfaction ratings through quality control.
* Resolved concerns with products or services to help with retention and drive sales.
* Calculated correct order totals, updated accounts and maintained detailed records for inventory management.

*I assisted up to 50 customers daily with questions regarding sizing, accessories, and proper care for merchandise.
*Organize racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

*Prepared merchandise for the sales floor by pricing or tagging.