Summary
Overview
Work History
Education
Skills
Availability
Languages
Timeline
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Sanpreet Kaur

Niagara Falls,ON

Summary

Customer Service Representative with 1+ year of experience in retail and call center environments. Skilled in handling inbound and outbound calls, resolving customer complaints, and improving customer satisfaction scores. Recognized for strong communication, active listening, and the ability to manage high-volume workloads while maintaining quality service.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

S S Enterprises
Amritsar, Punjab, India
04.2020 - 07.2021
  • Managed 50+ inbound calls daily, addressing customer inquiries, order status, and product support.
  • Resolved customer complaints and escalations, achieving a 20% increase in customer satisfaction scores.
  • Processed billing adjustments, refunds, and order updates with 98% accuracy.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Educated customers on product features and promotions to increase engagement.

Education

Diploma - Early Childhood Education

Niagara College
Welland, ON
04-2023

Skills

  • Customer relationship management
  • Call Center Operations (Inbound & Outbound Calls)
  • Order Processing & Billing Support
  • Customer Satisfaction & Retention
  • Complaint Resolution & Escalation Handling
  • Problem Solving & Conflict Resolution
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Verbal and written communication

Availability

· Available for evening and night shifts (after 5 PM – overnight).

· Flexible scheduling, including weekends and holidays if needed.

Languages

English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual

Timeline

Customer Service Representative

S S Enterprises
04.2020 - 07.2021

Diploma - Early Childhood Education

Niagara College

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Sanpreet Kaur