Sanpreet Kaur
Niagara Falls,ON
Summary
Customer Service Representative with 1+ year of experience in retail and call center environments. Skilled in handling inbound and outbound calls, resolving customer complaints, and improving customer satisfaction scores. Recognized for strong communication, active listening, and the ability to manage high-volume workloads while maintaining quality service.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
S S Enterprises
Amritsar, Punjab, India
04.2020 - 07.2021
- Managed 50+ inbound calls daily, addressing customer inquiries, order status, and product support.
- Resolved customer complaints and escalations, achieving a 20% increase in customer satisfaction scores.
- Processed billing adjustments, refunds, and order updates with 98% accuracy.
- Answered customer inquiries and provided accurate information regarding products and services.
- Educated customers on product features and promotions to increase engagement.
Education
Diploma - Early Childhood Education
Niagara College
Welland, ON04-2023
Skills
- Customer relationship management
- Call Center Operations (Inbound & Outbound Calls)
- Order Processing & Billing Support
- Customer Satisfaction & Retention
- Complaint Resolution & Escalation Handling
- Problem Solving & Conflict Resolution
- Microsoft Office Suite (Word, Excel, Outlook)
- Verbal and written communication
Availability
· Available for evening and night shifts (after 5 PM – overnight).
· Flexible scheduling, including weekends and holidays if needed.
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Customer Service Representative
S S Enterprises
04.2020 - 07.2021
Diploma - Early Childhood Education
Niagara College