- Travelling
- Music
- Gaming
- Driving
Sanoop Kumar P S
Data Analyst/Business Analyst
Cambridge
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Team Member (Part Time)
TOYOTA MOTOR MANUFACTURING CORPORATION CANADA
04.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Addressed and resolved customer complaints in polite and professional manner.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
Senior Associate
EXL
11.2018 - 07.2022
- Trained and supported new team members, maintaining culture of collaboration.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Completed daily logs for management review.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
System Administrator
CONCEPTNXT TECHNOLOGIES LLP
09.2017 - 10.2018
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
- Diagnosed and resolved hardware and software issues.
- Improved security measures by conducting vulnerability assessments and applying necessary patches.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Provisioned new software and hardware for use, following established security policies.
Education
Post-Graduate Diploma - Information Technology in Business Analysis
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON 05.2001 -
Bachelor of Computer Applications - Information Technology
Mahatma Gandhi University
Kerala, India 05.2001 -
Skills
C
SQL
Power BI, Tableau, Visio
MS Office (Word, Excel, PowerPoint)
Technical support
Problem-solving
Computer skills
Workplace safety and Quality inspections
Decision-making capacity
Accomplishments
Top Performer of Q2 Operations at EXL.
Interests
Timeline
Team Member (Part Time)
TOYOTA MOTOR MANUFACTURING CORPORATION CANADA
04.2024 - Current
Senior Associate
EXL
11.2018 - 07.2022
System Administrator
CONCEPTNXT TECHNOLOGIES LLP
09.2017 - 10.2018
Post-Graduate Diploma - Information Technology in Business Analysis
Conestoga College Institute of Technology And Advanced Learning
05.2001 -
Bachelor of Computer Applications - Information Technology
Mahatma Gandhi University
05.2001 -
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