Sanoop Kumar P S
Cambridge,ON
Summary
Associate-level Product & Technical Support professional with 5+ years of experience supporting data-driven systems in manufacturing and U.S. healthcare environments. Strong background in troubleshooting system issues, data discrepancies, and application workflows across Windows and macOS environments. Known for owning complex issues end-to-end, collaborating with cross-functional teams, and documenting solutions to improve customer experience and operational efficiency. Passionate about learning enterprise products and building a long-term career in product support.
Overview
8
8
years of professional experience
Work History
Associate – Operations & Materials Support
Toyota Motor Manufacturing Canada (TMMC)
Cambridge, Ontario
04.2024 - Current
- Provide operational support for materials handling and production-related activities, working closely with internal customers and external suppliers.
- Act as a point of contact for material-related issues, shortages, discrepancies, and return processing, ensuring timely resolution.
- Analyze material returns, discrepancies, and usage data to identify trends, root causes, and improvement opportunities.
- Coordinate with suppliers, logistics, and internal teams to resolve delivery, quality, and documentation issues.
- Prepare and maintain operational reports and trackers using Excel, supporting day-to-day decision-making.
- Support compliance, safety, and audit-related activities by maintaining accurate records and documentation.
- Assist in process improvements to reduce delays, improve material flow, and enhance overall operational efficiency.
Senior Associate – Data & Operations
EXL Service & Outsourcing Partners Pvt. Ltd
Kochi, India
11.2018 - 07.2022
- Delivered advanced data and application support for a major U.S. healthcare insurance client in a regulated environment.
- Investigated and resolved complex data discrepancies using SQL-based validation and reconciliation scripts.
- Improved claims data accuracy from 95% to 99.8% through structured quality control and issue root-cause analysis.
- Designed and maintained KPI dashboards tracking accuracy, turnaround time, and productivity, improving operational efficiency by 25%.
- Collaborated with business users, IT, and technical teams to ensure system stability, compliance, and timely issue resolution.
- Authored detailed SOPs and training documentation, reducing new-hire onboarding time by 30%.
- Received a Performance Excellence Award for driving automation initiatives that reduced reporting turnaround time by 35%.
System Administrator / IT Operations Support
ConceptNXT Technologies
Kochi, India
09.2017 - 10.2018
- Provided end-user and infrastructure support across Windows and macOS environments in a ticket-driven support model.
- Managed device provisioning, user access, permissions, and routine system maintenance for 200+ users.
- Supported network troubleshooting, connectivity issues, printer setups, and enterprise software installations.
- Created incident resolution guides and technical documentation, reducing repeat support requests.
- Partnered with cross-functional teams to improve IT service delivery and end-user satisfaction.
Education
Post Graduate Diploma - Information Technology in Business Analysis
Conestoga College Institute of Technology And Advanced Learning
Kitchener12-2024
Bachelor of Science - Bachelor of Computer Applications (BCA)
Mahatma Gandhi University
Kerala, India05-2017
Skills
- Product & Technical Support: Case management, Issue troubleshooting, Root cause analysis, Incident resolution, Customer communication, Escalation management
- Systems & Platforms: Windows OS, macOS, Desktop applications, Web applications, Networking fundamentals, Access management
- Data & Reporting: SQL Server, Data validation, Data reconciliation, Power BI, Advanced Excel (Power Query, Pivot Tables, VBA)
- Process & Documentation: Knowledge Base articles, SOPs, Technical documentation, UAT support, Process improvement
- Soft Skills: Analytical thinking, Proactive problem-solving, Cross-functional collaboration, Customer-focused mindset
Timeline
Associate – Operations & Materials Support
Toyota Motor Manufacturing Canada (TMMC)
04.2024 - Current
Senior Associate – Data & Operations
EXL Service & Outsourcing Partners Pvt. Ltd
11.2018 - 07.2022
System Administrator / IT Operations Support
ConceptNXT Technologies
09.2017 - 10.2018
Post Graduate Diploma - Information Technology in Business Analysis
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science - Bachelor of Computer Applications (BCA)
Mahatma Gandhi University