Sanofiya Shelat
Etobicoke,Canada
Summary
Highly organized and results-driven professional with extensive experience in team leadership, operational management, administrative support, and first-aid training. Proven track record of optimizing workflows, improving customer service, and fostering collaborative team environments. Seeking to leverage expertise in operations management, process improvement, and staff development to drive efficiency and enhance organizational performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Lead - Operations
Best Buy Canada
10.2023 - 02.2025
- Led a high-performing team to ensure operational efficiency and excellent customer service in the store
- Managed day-to-day store operations, including inventory control, order fulfillment, and customer interactions
- Coordinated team members' schedules, ensuring adequate coverage during peak hours while maintaining operational standards
- Developed and implemented new processes to improve productivity, streamline workflows, and enhance customer experience
- Trained, mentored, and evaluated staff performance, fostering a positive and efficient work environment
- Provided on-the-job coaching and leadership to ensure the team meet performance metrics
- Managed store logistics, including receiving and processing inventory, merchandise stocking, and ensuring the store's visual standards were maintained
- Collaborated with senior management to identify and resolve operational issues and improve overall store performance
- Ensured compliance with company policies, health and safety regulations, and environmental standards
First Aid Instructor & Admin Support
Canadian Red Cross Training Partners
03.2024 - 09.2024
- Planned and delivered first aid training courses for individuals and groups, including CPR/AED certification
- Developed and updated course materials and hands-on exercises
- Maintained accurate records of training sessions and participant progress
- Collaborated with colleagues to improve training programs and ensure compliance with industry standards
- Managed and scheduled training sessions, coordinating with clients and colleagues to ensure efficient use of resources
- Provided administrative support, including organizing training materials, scheduling client appointments, and maintaining training records
- Led a team of instructors, providing guidance and support to ensure high-quality instruction and participant engagement
- Handled client inquiries and resolved issues promptly to ensure a positive training experience
Management Coordinator
ABL Employment (Cargojet)
10.2022 - 09.2023
- Supervised warehouse staff and daily activities, ensuring adherence to safety protocols
- Coordinated workflow among numerous departments effectively
- Determined and established office procedures and routines
- Maintained and managed the digital database
- Conducted engaging, interactive training sessions for the staff, ensuring participants understood basic first aid techniques
- Demonstrated proper first aid procedures and emergency response protocols, providing hands-on instruction and guidance
- Sorted packages based on parameters, handled customer packages with care, and met time-sensitive deadlines
- Performed tasks associated with Dangerous Goods Handling/Acceptance
Senior Admin Executive
Concentrix
03.2022 - 10.2022
- Handled a high volume of inbound and outbound calls, addressing customer inquiries and resolving issues efficiently
- Scheduled appointments and managed calendars for clients and team members
- Performed data entry and maintained accurate records of customer interactions and transactions
- Assisted with administrative tasks such as filing, scanning, and organizing documents
- Communicated with clients via email and phone to provide updates and gather necessary information
- Coordinated with different departments to ensure timely resolution of customer concerns
- Developed and maintained positive relationships with customers, ensuring high levels of satisfaction and retention
- Supported the training and onboarding of new customer service representatives
OMNI Customer Fulfillment Associate
Concentrix
03.2022 - 10.2022
- Picking and packing orders: Efficiently selecting items from store shelves based on online orders, ensuring correct quantities and product quality
- Order verification: Double-checking orders for accuracy against pick slips and packaging details
- Proper labeling: Correctly labeling packages with shipping information
- Temperature zone handling: Picking items from different temperature zones within the store (e.g., refrigerated, frozen) while maintaining proper handling procedures
- Packaging optimization: Packing orders in a space-efficient manner to minimize damage and maximize delivery efficiency
- Quality control: Inspecting products for damage or expiry before packing
- Customer interaction: May assist with customer inquiries related to online orders
- Adhering to safety standards: Following safety protocols when handling products and operating equipment
- Maintaining cleanliness: Keeping work areas clean and organized
- Following operational procedures: Complying with established guidelines for order fulfillment
Education
Post Graduate Diploma - International Business Management
Mohawk College
Mississauga, ON04.2023
Post Graduate Diploma - IT Quality Assurance
New Brunswick Community College
Moncton, NB04-2022
Bachelor of Engineering - Computer Science
Gujarat Technological University
05.2016
Skills
- Administrative skills
- Operational skills
- MS Word
- Excel
- Adobe
- Outlook
- Communication skills
- Interpersonal skills
- Project management
- Ability to work under pressure
- Detail-oriented
- Proofreading
- Documentation skills
- Policy implementation
- Meeting coordination
- Agenda preparation
- Minute taking
- Budget processes
- Invoice tracking
- Data entry
- Clerical tasks
- Ability to lift up to 50lbs
- Computerized Facilities Management System (CFMS)
Certification
Certified First Aid & CPR/ AED Instructor, Canadian Red Cross
Languages
English
Timeline
First Aid Instructor & Admin Support
Canadian Red Cross Training Partners
03.2024 - 09.2024
Team Lead - Operations
Best Buy Canada
10.2023 - 02.2025
Management Coordinator
ABL Employment (Cargojet)
10.2022 - 09.2023
Senior Admin Executive
Concentrix
03.2022 - 10.2022
OMNI Customer Fulfillment Associate
Concentrix
03.2022 - 10.2022
Bachelor of Engineering - Computer Science
Gujarat Technological University
Post Graduate Diploma - International Business Management
Mohawk College
Post Graduate Diploma - IT Quality Assurance
New Brunswick Community College
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