Sanny Liu Phung
Pinole
Summary
Driven Sales Support Assistant with relevant experience in fostering client relationships, managing sales data, and coordinating administrative tasks. Skilled in using CRM systems for tracking transactions and providing detailed reports to streamline operations. Strengths include exceptional communication skills, multitasking ability, and knack for problem-solving. Proven record of positively impacting team efficiency and customer satisfaction rates.
Overview
10
10
years of professional experience
Work History
SALES SUPPORT ASSISTANT
Neiman Marcus
San Francisco
05.2024 - Current
- Performed account audits to verify accuracy of documents, recorded transactions and financial statements.
- Reset store displays for special events and seasonal merchandise changes.
- Provided administrative support to the sales department, such as filing documents and maintaining records.
- Developed relationships with key accounts through regular contact via phone or email.
- Coordinated delivery of products or services ordered by customers with vendors or suppliers.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Organized promotional materials for trade shows and other events attended by the sales team.
TRENDING BEAUTY BUSINESS MANAGER
Neiman Marcus
San Francisco
08.2022 - 05.2024
- Increase sales by 6% year to date.
- Collaborate with account executives to discuss new sales ideas, events, and sales techniques.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maximized business growth by driving high adoption and usage of marketing platform.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Managed inventory levels and supply chain operations to meet production and sales demands.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
SPACENK PRESTIGE BUSINESS MANAGER
Bloomingdale's
San Francisco
10.2021 - 08.2022
- Increased sales year to date by 17%
- Developed marketing plans for new products or services offered by the company.
- Delegated work to staff, setting priorities and goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Addressed customer questions and concerns regarding products and services.
- Cultivated a positive organizational culture and work environment to motivate employees.
DIOR BUSINESS MANAGER (TEMP)
Bloomingdale's
San Francisco
07.2021 - 10.2021
- Increased sales season plan by 2%.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Directed customer service policies to enhance customer satisfaction and loyalty.
- Communicated client priorities, delivering presence and business objectives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Gained product knowledge to assist team members with structuring customer purchase, closing and delivery.
COSMETICS OPERATIONS ASSOSNT MANAGER
Bloomingdale's
San Francisco
09.2018 - 03.2020
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
GLOWHAUS BUSINESS MANAGER
Bloomingdale's
San Francisco
04.2018 - 09.2018
- Increased sales season plan by 5%.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Collaborated with other departments within the organization to coordinate project efforts.
- Maximized business growth by driving high adoption and usage of marketing platform.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented successful business strategies to increase revenue and target new markets.
- Analyzed market trends and identified new business opportunities.
BENEFIT COSMETICS/IMPULSE BUSINESS MANAGER
Macy's
San Francisco
06.2017 - 03.2018
- Increase sale Season sales plan by 55%.
- Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Directed customer service policies to enhance customer satisfaction and loyalty.
- Maximized business growth by driving high adoption and usage of marketing platform.
- Completed day-to-day duties accurately and efficiently.
- Updated and maintained databases with current information.
BENEFIT COSMETICS LEAD B.A. (ACTING MANAGER)
Macy's
San Francisco
03.2015 - 06.2017
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Education
Bachelor's degree - Business Administration, Operations Management, and Marketing
Ashford University
01.2014
Cosmetic Certificate - Cosmetology
International Cosmetology College
Oakland, CASkills
- Data entry
- Social media marketing
- Problem-solving
- Customer retention
- Microsoft office
- Relationship building
- Social media
- Interpersonal skills
- Multitasking
- Team member motivation
- E-commerce sales
- CRM software
- Customer engagement
- Problem-solving aptitude
- Active listening
- Strong organization
- Networking skills
- Interpersonal communication
- CRM software proficiency
- Strategic planning
- Team building
- Leadership development
- Product knowledge
- Promotional planning
- Sales reporting
Languages
Vietnamese, Full Professional
Additional Information
Best Team Award, Bloomingdale's, 09/01/18
Timeline
SALES SUPPORT ASSISTANT
Neiman Marcus
05.2024 - Current
TRENDING BEAUTY BUSINESS MANAGER
Neiman Marcus
08.2022 - 05.2024
SPACENK PRESTIGE BUSINESS MANAGER
Bloomingdale's
10.2021 - 08.2022
DIOR BUSINESS MANAGER (TEMP)
Bloomingdale's
07.2021 - 10.2021
COSMETICS OPERATIONS ASSOSNT MANAGER
Bloomingdale's
09.2018 - 03.2020
GLOWHAUS BUSINESS MANAGER
Bloomingdale's
04.2018 - 09.2018
BENEFIT COSMETICS/IMPULSE BUSINESS MANAGER
Macy's
06.2017 - 03.2018
BENEFIT COSMETICS LEAD B.A. (ACTING MANAGER)
Macy's
03.2015 - 06.2017
Bachelor's degree - Business Administration, Operations Management, and Marketing
Ashford University
Cosmetic Certificate - Cosmetology
International Cosmetology College