SANNI BOLAJI STEPHEN
Summary
Dynamic and detail-oriented Administrative Assistant with proven experience at African Students for Sustainability (NGO) and Nigerian Postal Services (NIPOST). Skilled in customer relations, database management, and Microsoft Excel, with a strong focus on improving data accuracy and client satisfaction. Experienced in office management, scheduling, and communication, capable of handling multiple tasks efficiently and supporting executive teams. Known for fostering strong relationships, maintaining confidentiality, and driving organizational goals through team collaboration and adaptability to changing needs. Reliable and committed to creating a positive and efficient work environment.
Overview
1
1
year of professional experience
Work History
Administrative Assistant
African Students for Sustainability (NGO)
07.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Administrative Intern (Customer Care)
Nigerian Postal Services (NIPOST)
06.2023 - 07.2024
- Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records or proprietary company data.
- Answered incoming phone calls pleasantly directed calls to appropriate personnel.
- Delivered exceptional customer service to both internal and external clients through prompt response times and clear communication of information.
- Contributed to the overall success of the organization by providing general administrative support when needed, such as filing or photocopying documents.
Education
Bachelor of Science - Political Science
Federal University of Lafia
Nasarawa State09-2023
High School Diploma -
Government Science Secondary School, Kubwa
Abuja 09-2017
Skills
- Microsoft Word
- Microsoft Excel
- Customer and client relations
- Filing
- Database entry
- Scheduling
- Mail handling
Languages
English
Native or Bilingual
Timeline
Administrative Assistant
African Students for Sustainability (NGO)
07.2024 - Current
Administrative Intern (Customer Care)
Nigerian Postal Services (NIPOST)
06.2023 - 07.2024
Bachelor of Science - Political Science
Federal University of Lafia
High School Diploma -
Government Science Secondary School, Kubwa
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