Sannecia Myrie
Mississauga,ON
Summary
Skilled Human Resources Coordinator adept at facilitating employee-centric functions within the HR department. Proficient in cultivating strong relationships with employees to bolster corporate culture. Capable of managing intricate employee requirements and instrumental in assembling high-caliber workforces.
Overview
15
15
years of professional experience
Work History
HR Coordinator
Rogers Communication
Toronto
08.2021 - Current
- Collect, analyze, and communicate highly sensitive and confidential information daily
- Efficiently provide quality service promptly to internal customers for all HR inquiries and issues
- Provide consultation on issues related to legal and procedural compliance, employee/labour relations, workforce planning, talent and performance management, compensation and organizational development
- Provide analysis on a variety of HR metrics (e.g., turnover, compensation, etc.)
- Liaise with multiple internal and external stakeholder groups to propose and action solutions to complex problems impacting the employee experience
- Track and follow up with managers regarding administration for employees who are on short- and long-term disability leaves
- Conduct audits, perform research assignments, and generate reports as required
- Identify and communicate as a knowledgeable HR practitioner on organizational trends and industry best practices in the areas of employee relations, compensation, organization and development, and recruitment and selection
- Provide guidance and support relevant to the needs of client groups in areas such as: performance management, inclusion and diversity, workplace policies, effective teamwork, change management, employee engagement, talent management, etc
- Assist with onboarding new hires, including orientation meetings to educate employees about HR-related systems and processes
- Assist with preparing severance calculations and termination letters
- Update and maintain monthly headcount reports and organization charts
- Conduct exits interviews
- Partner with HR Managers/Senior Managers and client groups to improve HR practices, process decisions and programs with an eye on continuous process improvement.
- Oversee the submission and processing of disability claims. Work closely with the insurance provider to ensure timely and accurate handling of claims.
- Collaborate with employees, managers, and health professionals to explore reasonable accommodations for employees returning to work after disability.
- Develop and implement return-to-work programs to facilitate a smooth transition for employees returning from disability leave.
- Provide ongoing support to employees on disability, addressing their concerns, and facilitating communication between employees and insurance providers.
HR Experience Advisor
Rogers Communication
Toronto
07.2018 - 08.2021
- Support the people leads with reorganizations, working closely with internal and external partners to complete the end-to-end process
- Investigate and resolve employee's benefits issues and communicate resolutions accordingly
- Inform employees about STD and LTD policies, providing clear explanations of coverage, eligibility criteria, and the claims process.
- Maintain confidential records related to disability claims, accommodations, and medical certifications, ensuring compliance with privacy regulations.
- Implemented a process for legal requests via HR Connect
- Provided first-level assistance to managers, employees, former employees, HRBPs and retirees on self-service, benefits, compensation, payroll, HR service, policy related questions, document and records management, and HR data and systems
- Audit data related to pension and benefits programs to ensure accuracy and data integrity in databases and correct discrepancies where required.
- Educate employees and retirees concerning issues related to the Rogers benefits and retirement plans to ensure consistent and accurate understanding of policies and procedures.
- Applied First Time Resolution approach to responding to employee’s HR inquiries via Phone, chat, email/web tickets, and escalated tickets
- Completed Case Creation and Triage transactions in a timely manner
- Handled HR issues with a high level of professionalism and confidentiality
- Evaluated Time Sheets for accuracy on regular and overtime hours
- Assisted with writing and maintaining documentation of SOPs/Operating Instructions
- Identified, shared, and supported operational improvements to promote continuous growth in a fast-paced work environment
- Possessed the ability to leverage interpersonal skills while working effectively with co-workers in a team-oriented environment.
Customer Service Consultant
Rogers Communication
Toronto
09.2008 - 07.2018
- Supported customers, sales representatives, and business support consultants with order processing; provisioning; customer account, and service (i.e., moves, additions, changes, and deletions); and online self-service applications
- Received, tracked, and processed orders and updates while obtaining missing information from requesters, public databases, internal references, or customer contact
- Collaborated with internal groups to identify and resolve issues within agreed service levels
- Ensured pricing and information is correct, accurate, complete, and in compliance with company policy
- Recommended improvements to meet changing business, customer, and sales requirements
- Maintained Firm Order Commitment (FOC) database and published daily updates
- Reported on pricing anomalies, sales revenue processed, compensation, process compliance, and order processing service levels.
Education
Pre-Health Science -
Georgian College
04.2012
OSSD -
Ascension of Our Lord Secondary School
06.2002
Skills
- Highly organized with the ability to multi-task
- Great teamwork skills and excited about collaborating with others
- Comfortable with change and managing to tight timelines
- Ability to diagnose complex employee relations issues
- Proficient in Microsoft Office Suite including Excel, Outlook, PowerPoint and Word
- Benefits Administration
- Performance Evaluation
- Payroll Administration
- Compensation Structuring
- Employee Relations
- Confidential Document Control
- Exceptional Communicator
- HR Policies and Procedures Expertise
- HRMS
Projects
Improved the legal request process for Rogers HR Connect
References
References available upon request.
Timeline
HR Coordinator
Rogers Communication
08.2021 - Current
HR Experience Advisor
Rogers Communication
07.2018 - 08.2021
Customer Service Consultant
Rogers Communication
09.2008 - 07.2018
Pre-Health Science -
Georgian College
OSSD -
Ascension of Our Lord Secondary School
Similar Profiles
Mahmood AL-zobaidiMahmood AL-zobaidi
Customer Support Specialist at Rogers CommunicationCustomer Support Specialist at Rogers Communication
Sarthak RehanSarthak Rehan
Sales Representative at Rogers CommunicationSales Representative at Rogers Communication
Victoria AkinolaVictoria Akinola
Escalation Support Advisor, Management at Rogers CommunicationEscalation Support Advisor, Management at Rogers Communication
Bechem TabiBechem Tabi
Area Sales Supervisor at rogers communicationArea Sales Supervisor at rogers communication
NADEEM M AKHTARNADEEM M AKHTAR
Clinical Research Coordinator III in Multi-Clinical Trials (NASH) and Cirrhosis [phase 2 and 3 ] at Fresno Clinical Research CenterClinical Research Coordinator III in Multi-Clinical Trials (NASH) and Cirrhosis [phase 2 and 3 ] at Fresno Clinical Research Center