Sanna Shiny Brainerd
North York
Summary
A results-driven and motivated professional with a background as an Admissions Coordinator in mental health and addiction as well as B2B sales experience, seeking to leverage my knowledge and skills in coordination, process improvement, team collaboration and a track record of achieving maximum customer satisfaction for the mental health and wellbeing of individuals
Overview
5
5
years of professional experience
Work History
Admissions Coordinator
EHN Canada
09.2024 - Current
- Respond to inquiry calls, emails, and faxes to assess eligibility for further assessment or admission
- Provide detailed information on programs and services, referring clients to external providers as necessary
- Conduct comprehensive addiction assessments and offer clinical treatment recommendations
- Proficient with the use of Salesforce, Sharepo
- Proactively manage client cases through regular communication with clients, families, referral sources, healthcare and legal professionals
- Collaborate with interdisciplinary team members to evaluate and refine ongoing treatment plans
- Complete and maintain all required assessment, admission documentation, and consents
- Ensure accurate and timely preparation of client files, including the scheduling of pre-admission medical appointments with physicians
- Prepare reports and manage data entry, ensuring the integrity of client records
Sales Specialist
Galaxy Security
05.2021 - 01.2024
- Achieve/Surpass monthly sales target
- Deliver top ranking performance multiple times during the business year
- Convey value of products/services and building rapport with clients
- Business development: prospecting and lead generation
- Understand client needs and problems to offer tailored solutions
- Build and maintain long-term relationship with clients
- Track progress and improve efficiency using CRM software: Zoho and NetSuite
- Thorough product/service understanding for confident and informed conversations with potential clients
- Adjust approach based on changing market, client needs and feedback
- Prioritize task to meet deadlines in a fast paced sales environment
- Negotiate and close deals while maintaining positive client relations
Supervisor in training
Harvey’s
02.2021 - 04.2021
- Oversee day-to-day operation of the restaurant
- Interact with customers and build a professional connection
- Provide excellent customer service and get their feedback
- Handle customer complaints and enhance their restaurant experience
- Take orders on POS and perform cashier responsibilities
Cashier
Harvey’s
09.2019 - 05.2020
- Greet the customer and meet their requests
- Take orders and ensure accuracy
- Provide excellent customer service
- Handle customer problems with the order or service
- Inventory management
- Able to stand and work for long periods of time
Education
International business management -
George brown College
Chemical Lab Technology - undefined
Durham College
Oshawa, OntarioBachelor of Pharmacy - undefined
India
Skills
- Strong interpersonal and communication skills
- Identify client needs and craft tailored solutions
- Efficient with minimal supervision by exercising sound judgement
- Utilize Kipu for data management and Sharepoint to access information
- Proficient with CRM software: Salesforce, Zoho, Oracle NetSuite
- Relationship management: Build long term partnership
- Identify areas of improve and recommend solutions
- Proficient with Microsoft office programs
- Problem-solving: address pain points with solutions
- Foster a collaborative environment by actively supporting teammates
- Effective time management to prioritize tasks
- Adaptability to adjust strategies and approaches
- Active listening and applying high level of emotional intelligence
Timeline
Admissions Coordinator
EHN Canada
09.2024 - Current
Sales Specialist
Galaxy Security
05.2021 - 01.2024
Supervisor in training
Harvey’s
02.2021 - 04.2021
Cashier
Harvey’s
09.2019 - 05.2020
Chemical Lab Technology - undefined
Durham College
Bachelor of Pharmacy - undefined
India
International business management -
George brown College
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