Results-oriented candidate known for outstanding communication, customer service and conflict resolution abilities. Focused individual brings diverse management skills and extensive background in wide range of call center functions. Grasps and articulates sensitive and complex situations with diplomacy and ease.
Overview
2
2
years of professional experience
Work History
Security Officer
Securitas Security Services
10.2022 - Current
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Developed strong relationships with local community members to foster trust between the organization''s security team and its neighbors.
Wrote detailed reports of all security breaches and investigations.
Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Customer Service Cashier
Wendy's Restaurant
04.2022 - 09.2022
Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Counted money in drawers at beginning and end of each shift.
Maintained current knowledge of store promotions and highlighted sales to customers.
Learned duties for various positions and provided backup at key times.
Participated actively in team meetings to discuss strategies for improving overall performance within the department.
Education
Post-graduate Diploma - Network Administration And Security Professional (NASP)
Security Site Manager at Weiser Security Services / Securitas Security Services - Coupang Global LLCSecurity Site Manager at Weiser Security Services / Securitas Security Services - Coupang Global LLC