Summary
Overview
Work History
Education
Skills
Strengths And Accomplishments
Summary Of Skills - Customer Service
Timeline
Generic
Sanket Domadiya

Sanket Domadiya

Nepean

Summary

Dynamic retail professional with extensive experience at a gas station, excelling in customer service and visual merchandising. Proven track record in enhancing sales through effective upselling techniques and employee training. Adept at inventory management and conflict resolution, consistently fostering positive customer engagement and driving operational success.

Overview

9
9
years of professional experience

Work History

Retailer

Mobil Gas Station
Renfrew
03.2022 - Current
  • Educated customers on merchandise use, operation, and care to enhance product knowledge.
  • Encouraged loyalty program sign-ups to boost repeat business.
  • Created visual merchandising displays to attract customers and drive sales.
  • Managed cash drawer and facilitated transactions using cash, credit, and gift cards.
  • Ensured compliance with safety regulations throughout store premises.
  • Stocked shelves and organized displays to highlight promotional items effectively.
  • Reduced shrinkage through implementation of loss prevention processes.
  • Analyzed customer feedback and adjusted operations based on insights.

Retail Sales Supervisor

Husky Gas Station
Kitchener
09.2018 - 03.2022
  • Supervised and coordinated tasks of gas station attendants to ensure operational efficiency.
  • Assigned duties to staff based on operational needs and adjusted as necessary.
  • Sold merchandise to customers and authorized returns according to company policy.
  • Resolved customer complaints swiftly and effectively, enhancing service quality.
  • Maintained inventory levels and ordered merchandise per management requirements.
  • Managed pricing for new inventory and placed orders in line with management directives.
  • Trained new staff members to promote compliance with procedures and best practices.
  • Operated point of sale system and managed cash flow accurately.

Cashier

Husky Gas Station
Kitchener
06.2018 - 09.2018
  • Collected payments from patrons at gas station.
  • Dispensed lottery tickets to customers.
  • Sold food and grocery items, enhancing customer satisfaction.
  • Verified customer ages for cigarette purchases.
  • Provided receipts to ensure transaction accuracy.
  • Collected and disposed of garbage to maintain cleanliness.
  • Cleaned gas station bathrooms and swept and mopped floors regularly.

Cashier

Husky Gas Station
Hamilton
01.2017 - 08.2017
  • Collecting money from patrons at a gas station
  • Dispensing lottery tickets
  • Selling food and grocery items
  • Verifying age of customer if they are purchasing cigarettes
  • Providing customers with receipts
  • Collecting and disposing garbage
  • Cleaning gas station bathrooms and sweeping and mopping floors

Food Service Worker

Extreme Pita
Hamilton
02.2016 - 12.2016
  • Prepared a variety of foods according to precise recipe specifications.
  • Operated cash register, processing cash, check, and credit card transactions efficiently.
  • Stored perishable items in freezer or refrigerator to prevent spoilage.
  • Monitored food temperatures and maintained cold-storage areas within safe limits.
  • Executed opening and closing duties as assigned by management.
  • Maintained a clean and orderly kitchen and dining area at all times.
  • Ensured compliance with health department regulations for food preparation.
  • Welcomed guests and expressed appreciation for patronage during service.

Education

Computer Systems Technician - Support Diploma - Information Technology

Mohawk College
Hamilton, ON
04-2018

Skills

  • Customer service
  • Visual merchandising
  • Inventory management
  • Loss prevention
  • Cash handling
  • Sales analysis
  • Employee training
  • Team collaboration
  • Product knowledge
  • Conflict resolution
  • Upselling techniques
  • Promotional campaigns
  • Positive customer engagement
  • Problem-solving aptitude
  • Team building
  • Telephone etiquette
  • Decision-making
  • Analytical thinking
  • Goal driven
  • Multitasking capacity
  • Computer proficiency and Microsoft office
  • Continuous improvement

Strengths And Accomplishments

  • Flexible: willing to accommodate a variety of changing shifts and duties as required.
  • Adaptable; able to learn new tasks quickly.
  • Possess a strong work ethic; honest; reliable and friendly.

Summary Of Skills - Customer Service

  • Possess over 5 years of experience working in a variety of customer service environments.
  • Experience first point of contact for customers; always ensure patrons receive pleasant, professional service.
  • Demonstrated excellent product knowledge; able to suggest appropriate products based on individual customer needs.
  • Easily establishes rapport with people; works effectively with both customers and coworkers to achieve established goals.

Timeline

Retailer

Mobil Gas Station
03.2022 - Current

Retail Sales Supervisor

Husky Gas Station
09.2018 - 03.2022

Cashier

Husky Gas Station
06.2018 - 09.2018

Cashier

Husky Gas Station
01.2017 - 08.2017

Food Service Worker

Extreme Pita
02.2016 - 12.2016

Computer Systems Technician - Support Diploma - Information Technology

Mohawk College

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Sanket Domadiya