Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Details
Willing To Relocate
Languages
References
Timeline
Generic
Sankalp Singh

Sankalp Singh

Georgetown,Canada

Summary

Dispatch Manager with proven expertise in optimizing fleet operations and improving customer service at Pride Group Logistics. Skilled in Microsoft Excel and logistics software, with a track record of training staff and implementing process enhancements. Achieved timely deliveries and improved communication between drivers and clients. Dedicated to operational excellence and fostering team collaboration.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Dispatch Manager

Pride Group Logistics
Mississauga, Canada
04.2022 - Current
  • Coordinated communication between drivers and clients to ensure accurate shipment status updates.
  • Oversaw daily dispatch operations, guaranteeing timely freight delivery.
  • Reviewed fleet for dwell issues, addressing appointments with excessive transit or extended breaks.
  • Trained new dispatch staff on procedures and software systems for optimal performance.
  • Monitored vehicle tracking systems for real-time location updates, ensuring operational efficiency.
  • Resolved customer inquiries regarding shipping and logistics, enhancing service quality.
  • Collaborated with warehouse teams to streamline loading and unloading processes.
  • Ensured all vehicles were equipped with necessary tools before departure from warehouse.

Dispatcher

Canadian Tire Corporation Ltd
Brampton, Canada
03.2021 - 03.2022
  • Coordinated logistics to ensure timely delivery of products to retail locations.
  • Managed driver schedules to optimize routes and minimize delays.
  • Monitored communication systems for efficient dispatch operations.
  • Prepared daily load schedules for highway drivers.
  • Confirmed driver deliveries and pickups for accuracy.
  • Traced drivers using satellite technology to enhance tracking capabilities.
  • Assisted in training new dispatchers on operational procedures and software usage.
  • Resolved customer inquiries regarding order status and delivery issues.

Dispatcher

ASL Global Logistics
Mississauga, Canada
10.2018 - 02.2021
  • Ensured accuracy and compliance by updating Ryder information.
  • Tracked gate access logs, enhancing security measures.
  • Utilized satellite technology for precise driver tracing and location verification.
  • Planned optimal highway routes to increase delivery efficiency.
  • Communicated delivery and pickup schedule updates promptly to customers.
  • Executed updates on active aero software, maintaining system performance.
  • Leveraged XPO and Expeditors software for streamlined operational updates.
  • Prepared daily load schedules to optimize logistics operations.

Dispatcher

LOAD SOLUTIONS INC
11.2016 - 10.2018
  • Streamlined E-Manifest processes for accurate customs clearance and efficient logistics.
  • Confirmed driver deliveries and pickups to ensure timely operations.
  • Enhanced security measures by tracking gate access and logs.
  • Prepared daily load schedules for optimal resource allocation.
  • Coordinated routes with work crews to boost operational efficiency.
  • Conducted audits and quality control checks to maintain high standards.
  • Assisted drivers in resolving errors within ELOGS (Omnitracs) software.
  • Managed client inquiries through phone, email, and order system to improve relations.

Administrative assistant/Receptionist

Caplash Dentistry
Mississauga, Canada
05.2013 - 01.2015
  • Managed incoming calls from existing and new patients to schedule appointments efficiently.
  • Scheduled appointments to optimize use of available slots for patient care.
  • Contacted previous patients to re-schedule appointments, improving retention rates.
  • Prepared claim documentation for insurance companies to ensure timely reimbursements.
  • Entered data into computer systems while organizing related paperwork for easy access.
  • Oversaw cash register operations and reconciled cash accounts on a daily basis.

Education

Bachelor's Degree - Business

Mohawk College / McMaster University
Hamilton, ON
08.2019

Skills

  • Microsoft Office
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Avaal
  • Ryder
  • Active Aero
  • XPO
  • Border Connect
  • Arion
  • Omnitraces
  • dispatch
  • Logistics
  • Trucking
  • Customer service
  • Dispatching
  • Call center
  • Data entry
  • Multi-line phone systems
  • Order entry
  • Computer operation
  • Fleet manager
  • Freight experience
  • Microsoft Word
  • Administrative experience
  • Food safety
  • Management
  • Truck Mate
  • QuickBooks

Certification

  • Drivers License G
  • Firearms Possession and Acquisition License
  • Food Safety
  • OMVIC, 11/01/22, 01/01/24

Languages

  • English, Expert
  • Hindi, Expert
  • Urdu, Expert
  • Punjabi, Expert

Personal Details

Bachelor's Degree, 8

Willing To Relocate

  • Brampton, ON
  • Milton, ON
  • Mississauga, ON

Languages

Hindi
Full Professional
Punjabi
Professional
Urdu
Full Professional

References

References available upon request.

Timeline

Dispatch Manager

Pride Group Logistics
04.2022 - Current

Dispatcher

Canadian Tire Corporation Ltd
03.2021 - 03.2022

Dispatcher

ASL Global Logistics
10.2018 - 02.2021

Dispatcher

LOAD SOLUTIONS INC
11.2016 - 10.2018

Administrative assistant/Receptionist

Caplash Dentistry
05.2013 - 01.2015

Bachelor's Degree - Business

Mohawk College / McMaster University

Similar Profiles

CREATE PROFILE
Sankalp Singh