Sanjula Paul
Mississauga,ON
Summary
With me, I bring 4 years of versatile experience in the IT sector. Throughout this global journey, I have gained hands-on experience on pressure and stress handling at the workplace, getting things done, and most importantly is working with people. I am firmly looking forward to expanding my skill set to take over new challenges and grow professionally. I have adept System Administrator and basic cloud services which is known for maintaining reliable and consistent uptime figures, a skilled controller of hardware and software. I got my Permanent residency in Canada in December, 2025
Overview
6
6
years of professional experience
Work History
System Administrator
ZEMA GLOBAL DATA ORGANIZATION
Richmond, British Columbia
03.2023 - 04.2025
- Provided technical support for hardware and software issues to end-users.
- Configured and maintained network infrastructure to ensure optimal performance.
- Managed system updates and patches across multiple servers and workstations.
- Monitored system performance to identify potential problems or improvements.
- Developed and documented standard operating procedures for IT processes.
- Created user accounts and managed access rights for users.
- Deployed operating systems upgrades and security patching in accordance with IT policies.
- Performed regular backups of critical data and documents.
- Maintained inventory of hardware assets including servers, laptops, desktops.
- Administered user accounts, permissions, and access controls, enhancing security and compliance.
- Implemented and managed VPNs, enabling secure remote access for employees.
- Configured and supported virtual environments using VMware and Hyper-V, optimizing resource utilization.
- Consulted users to determine areas in need of improvement.
- Administered SharePoint sites to enhance user collaboration and document management.
- Led migration of Active Directory users, including creation, deletion, role assignment, and access control of on-premises services and file systems to Microsoft SharePoint.
- Containerized applications by performing Active Directory cleanup, removing inactive users, computers to improve security and directory performance.
- Designed and implemented a structured Organizational Unit (OU) hierarchy for the entire organization.
- Implemented role-based access using AD and Azure AD groups based on departments, roles, and locations.
- Containerized applications using Docker images.
- Supported Dockerized applications and assisted with Kubernetes deployments.
Technical Support Engineer (TAC)
Fortinet
Vancouver, Canada
09.2022 - 05.2023
- Ability to troubleshoot the IPsec and SSLVPN issues and web filter blocking and issues related with firewall.
- Diagnosed network issues through remote troubleshooting techniques.
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
- Monitored firewall logs using FortiAnalyzer, identifying and mitigating security threats.
Associate Engineer
NTT DATA
, India
02.2019 - 01.2021
- Analyzing, troubleshooting technology issues for Microsoft outlook, AD via email, text and phone calls.
- Provide step -by step instructions to fix technological issues.
- Keep detailed log for client satisfaction, problems and solutions.
Education
Master’s - internetworking
Dalhousie university
Halifax, NS, Canada07.2022
Bachelor of Engineering (B.E) - Computer Science Engineering
Chitkara University
Himachal Pradesh, India07.2018
Skills
- Teamwork
- Microsoft Office
- Problem-solving in a fast-paced environment
- Planning and decision making
- IPS engine
- IPSEC
- SSL
- Active Directory
- Azure AD
- Technical support
- Powershell Scripting
- DNS, TCP\IP and DHCP
- fortisase
- Ivanti
- Microsoft Sharepoint, Outlook, Microsoft Teams
- Microsoft Entra
- Data backup strategies
- File system management
- Docker (Basic Containerization)
- Data Backup & Restore
Certifications And Extra Curricular
- CCNA CERTIFIED, 12/2019
- Microsoft Azure(AZ- 104)
- Kubernetes
- AWS certification (Udemy), 12/2021
- Snake game in python, 08/2017
- Python certification, 10/2018
- Rotaract club in Halifax
Timeline
System Administrator
ZEMA GLOBAL DATA ORGANIZATION
03.2023 - 04.2025
Technical Support Engineer (TAC)
Fortinet
09.2022 - 05.2023
Associate Engineer
NTT DATA
02.2019 - 01.2021
Master’s - internetworking
Dalhousie university
Bachelor of Engineering (B.E) - Computer Science Engineering
Chitkara University