Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Sanjo Tom

Chilliwack,BC

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Centennial Optical BC Branch
Burnaby, BC
09.2022 - Current
  • Provided high-quality professional assistance on the Centennial Optical services line, handling incoming phone calls
  • Executed general order entry procedures for optical products
  • Ensured timely processing and entry of labial/uncut orders
  • Monitored and provided timely and efficient solutions for emails
  • Assisted customers with product selection by providing information on Centennial's offerings and suggesting suitable alternatives in case of unavailability
  • Proactively communicated with customers to update them on changes to their orders and offer solutions for any delays.
  • Ensuring accurate updating of client files based on back order reviews
  • Consistently achieved low error rates while maintaining high quality assurance standards
  • Maintained acceptable levels for key performance indicators and other metrics.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

Customer Support Specialist

Wireless Wave
Fort St John, BC
01.2019 - 01.2021
  • Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
  • Researched customer inquiries using available resources such as FAQs and online forums.
  • Prepared daily activity reports summarizing activities related to customer support requests.
  • Maintained up-to-date knowledge of company products, services, policies, and procedures.
  • Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
  • Responded to customer emails and phone calls promptly, courteously, and professionally.

Education

Diploma in Hospitality Management -

Centennial College
Toronto, Ontario

Skills

  • Report Generation
  • Account updating
  • Order Fulfillment
  • Microsoft Office expertise
  • Typing proficiency
  • Problem Resolution
  • Adaptive team player
  • Conflict Resolution
  • Product Sales

Certification

  • Emergency First-aid & CPR C+AED Certified (June, 2017)
  • Proficient in computer use and good typing speed
  • Food safe level 1 certified (November 2019)

References

Available upon request

Timeline

Customer Service Representative

Centennial Optical BC Branch
09.2022 - Current

Customer Support Specialist

Wireless Wave
01.2019 - 01.2021

Diploma in Hospitality Management -

Centennial College

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Sanjo Tom