SANJNA SHARMA
Summary
Dedicated and detail-oriented professional with a solid background in customer service, technical support, and esthetics. Achieved a Diploma in Esthetics and Spa Management and currently pursuing a Bachelor's degree in Kinesiology. Recognized for exceptional problem-solving skills, the ability to communicate fluently in multiple languages, and a proven track record of delivering high-quality customer service. Award-winning employee known for self-motivation, adaptability, and a collaborative approach to teamwork.
Overview
6
6
years of professional experience
Work History
Tech/Customer Service Representative
IO Solution (for Fido and Rogers)
Charlottetown
07.2021 - Current
- Delivered technical support and customer service to Fido and Rogers clients
- Resolved complex technical issues and achieved high customer satisfaction ratings
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Team Member
Tim Horton's
Brampton
05.2020 - 06.2021
- Provided outstanding customer service in a high-volume, fast-paced environment
- Managed multiple tasks efficiently, contributing to a smooth operation
- Recognized as Employee of the Month for exemplary performance and dedication.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Server
Eddies Wok n Roll
Mississauga
01.2018 - 04.2020
- Ensured high levels of customer satisfaction through excellent service
- Effectively handled busy periods and worked collaboratively with team members.
Education
Degree - Kinesiology
University of Prince Edward Island (UPEI)
Charlottetown, PE05.2027
Diploma - Esthetics and Spa Management
Humber College
04.2020
Skills
- Active Listening: Expert in understanding and addressing customer needs
- Multilingual: Proficient in English, Hindi, and Punjabi
- Problem Solving: Creative and critical thinker, adept at managing busy hours and working collaboratively
- WHMIS Knowledge: Experienced with Workplace Hazardous Materials Information System
- Technical Proficiency: Skilled in Microsoft Office, managing staff timecards, and performing firmware updates
- Adaptability: Self-motivated, dedicated, and able to multitask in dynamic environments
- Customer Service
- Problem-solving abilities
- Escalation management
- Critical Thinking
- Data Entry
- Technical Support
Awards
- Employee of the Month, Tim Hortons
- Customer Satisfaction Award, IO Solution
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
punk
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Tech/Customer Service Representative
IO Solution (for Fido and Rogers)
07.2021 - Current
Team Member
Tim Horton's
05.2020 - 06.2021
Server
Eddies Wok n Roll
01.2018 - 04.2020
Degree - Kinesiology
University of Prince Edward Island (UPEI)
Diploma - Esthetics and Spa Management
Humber College