Skilled in online store management, website optimization, SEO/SEM, content creation, and engagement boosting. Passionate about all things digital and always up for a new challenge. Let's connect and make some magic happen!
Hi, I’m
sanjna kilam
toronto,on
Summary
Overview
3
years of professional experience
Work History
Canada PostToronto, ON
Post Office Assistant
01.2022 - Current
Job overview
- Manage a team of 4 with the manager, promoting a positive work environment through effective communication, active engagement, and hands-on assistance.
- Maintained 95% customer satisfaction for two annual periods
- Implemented a new process to decrease wait time by 35% avg
- Evaluated and identified ineffective workflow processes to devise and develop a filing system to help organize incoming mail.
Faith and Sparkle's WorldToronto, ON
Social Media Marketing Intern
05.2022 - 09.2022
Job overview
- Collaborated with influencers and bloggers to generate user-generated content, which contributed to a 15% increase in user-generated content submissions
- Assisted with the development of email marketing campaigns that resulted in a 25% increase in email subscribers and a 20% increase in open rates
- Developed and implemented social media marketing campaigns that increased brand awareness and engagement by 50% over a three-month period
- Conducted market research and analysis of competitors to identify key opportunities for growth, resulting in a 30% increase in website traffic
- Provided regular reports on social media metrics and campaign performance to the marketing team, which resulted in better decision making and increased accountability.
Awesome Web DesignsToronto, ON
Social Media Marketing Intern
07.2022 - 08.2022
Job overview
- Assisted with the development and implementation of social media strategies for 10+ clients, resulting in a 30% increase in engagement and a 20% increase in follower growth
- Created and curated content for 4+ social media channels, including writing 50+ social media posts per week, designing 20+ graphics per month, and selecting imagery for 10+ posts per week
- Monitored and analyzed social media metrics on a weekly basis for 5+ clients, identifying trends and patterns to guide the development of future campaigns
- Engaged with 1000+ followers across social media platforms, responding to 50+ comments and messages per day to maintain strong relationships with the audience
- Conducted research on 5+ industry trends and best practices per month, presenting findings to the social media team and incorporating insights into campaign strategies.
Humber Digital Business Student AssociationToronto, ON
Social Media Coordinator
07.2021 - 05.2022
Job overview
- Increased customer engagement by 55% through social media
- Created a social media series to help first-year students in Digital Business Management to know more about their courses
- Designed Instagram stories and posts in order to help increase traffic on the website
- Helped around 500 plus students via Q&A's to give away more insights on how to manage school in an efficient manner
- Evaluated monthly performance statistics via monthly meetings and used data to inform future strategies.
Canada PostToronto, ON
Post Office Clerk
03.2020 - 01.2022
Job overview
- Responsible for the error-free sale of over $75k in postage and $550k in money orders while managing a stamp account of $8.5k, maintaining 100% accountability
- Assisted with managing over 1,000 customer accounts, responding to inquiries and resolving issues in a timely and efficient manner, resulting in a customer satisfaction rate of 95%
- Operated various office equipment, including postal scales, meters, and automated mail processing equipment, with a 99% accuracy rate
- Conducted cash transactions, including processing payments and providing change, with an average daily cash intake of $5,000, ensuring all transactions were accurately recorded and balanced
- Maintained accurate and up-to-date inventory records of postal products, resulting in a 98% accuracy rate for stock levels
- Assisted with the sorting and distributing mail and parcels, ensuring timely delivery to customers and a 98% on-time delivery rate
- Coordinated with other departments and postal facilities to track and redirect mail as necessary, resulting in a 90% success rate for redirected mail.
Humber Digital Business Student AssociationToronto, ON
Event Coordinator
07.2020 - 07.2021
Job overview
- Designed a series of webinars for students to stay connected throughout the pandemic, attended by over 300 students from all business courses
- Devised and Hosted webinar events like Lunch with Grads and DigiCafe, to help first-year students to engage with alums and get industry knowledge from experts
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events
Humber Digital Business Student AssociationToronto, ON
Public Relations Administrator
05.2020 - 12.2020
Job overview
- Arranging 2 to 3 guest speakers per month and working with staff to ensure that events go smoothly
- Apprehending the concerns of individual community members, creating media and social media messages that shape public opinion of the organization
- Increasing brand awareness by 30% via social media and collaborating with the social media team
Education
Humber CollegeToronto, ON
Bachelor of Commerce Degree from Digital Business Management, Business/
Commerce
04.2023
University Overview
Skills
- Customer engagement
- Meeting planning
- Scheduling
- Digital marketing
- Sales background
- Problem-solving skills
- Decision making
Additional Information
Additional Information
- Honors-Awards Ecommerce Specialist,Social Media Marketing Coordinator, and possibly your future colleague Canada
Timeline
Social Media Marketing Intern
Awesome Web Designs
07.2022 - 08.2022
Social Media Marketing Intern
Faith and Sparkle's World
05.2022 - 09.2022
Post Office Assistant
Canada Post
01.2022 - Current
Social Media Coordinator
Humber Digital Business Student Association
07.2021 - 05.2022
Event Coordinator
Humber Digital Business Student Association
07.2020 - 07.2021
Public Relations Administrator
Humber Digital Business Student Association
05.2020 - 12.2020
Post Office Clerk
Canada Post
03.2020 - 01.2022
Humber College
Bachelor of Commerce Degree from Digital Business Management, Business/
Commerce