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Sanjiv Naik
Hospitality
Jasper,Canada
Summary
Passionate hospitality professional with over 15 years of expertise in delivering exceptional service and surpassing customer expectations. Strong team leadership and motivation skills, coupled with a proven ability to develop effective strategies for achieving results. Valuable asset to any organization due to expertise in training and development, problem-solving, and creating memorable dining experiences.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Shift Manager
jasper pizza place
Jasper, AB
01.2023 - Current
- Overseeing and managing team working during shift, including assigning tasks, monitoring performance, and providing guidance and support.
- Providing excellent customer service by anticipating customer needs, customer interactions, and addressing any issues or complaints tactfully.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Enforced safety standards throughout the shift including proper use of equipment.
- Inspected work areas during shift for cleanliness and organization standards.
Assistant Maitre D'
Royal Caribbean Ltd
Miami, Florida U.S.A
06.2017 - 09.2022
- Monitored and directed food and beverage staff for providing exceptional guest service according to company standards, and provided on-the-job training to strengthen their current performance.
- Conducted regular inventories of food, beverage, and other items necessary for successful operation of the restaurants.
- Reviewed customer feedback surveys to identify areas needing improvement in terms of services offered.
- Analyzed financial statements regularly to measure profitability against goals set by management.
- Coordinated special events such as banquets or private functions within the restaurant.
- Planned and prepared schedules of 65 food and beverage staff to meet the needs of the restaurants, while controlling labor costs.
- Ensured absolute sanitation and hygiene maintained in restaurant according to company standard and federal rules and regulations.
- Handled guests' special requests and dietary needs in a polite and efficient way, with speed, to achieve optimal satisfaction and maximize repeat business.
- Reduced health risks and safety hazards by regular cleaning schedules and regular maintenance of equipment, adhering to health and safety standards.
Head Waiter
Royal Caribbean Ltd
Miami, Florida U.S.A
05.2015 - 04.2017
- Greeted customers and escorted them to their tables.
- Ensured that the dining area was properly set up with clean linens, silverware, and glassware.
- Assigned serving staff to specific stations throughout the restaurant.
- Trained new waiters on food service procedures and customer service standards.
- Monitored wait staff performance and provided feedback when necessary.
- Provided assistance in resolving customer complaints in a professional manner.
- Enforced health and safety regulations in the restaurant dining area.
- Worked closely with kitchen staff to ensure prompt delivery of food items when requested by guests.
Waiter
Royal Caribbean Ltd
Miami, Florida U.S.A
12.2008 - 03.2015
- Greeted guests and answered questions about menu items.
- Provided excellent customer service to ensure repeat customers.
- Followed all safety and sanitation regulations when handling food or drinks.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
- Set up banquet rooms for special events including weddings, parties, business meetings.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Food and Beverage Attendant
P & O cruises
Southampton, Hampshire ENGLAND
04.2007 - 12.2007
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Assisted other staff members in setting up banquet events according to customer requests.
- Adhered to all safety protocols when preparing meals for customers with allergies or dietary restrictions.
- Responded quickly to customer complaints or special requests in a professional manner.
Food Waiter
Park Hyatt Resort & Spa
Arossim, Goa INDIA
04.2006 - 04.2007
- Assisted with seating arrangements and answered any questions regarding menu items or specials of the day.
- Delivered food orders to tables promptly while ensuring accuracy of order.
- Ensured that all dishes were served at the correct temperature and garnishes were properly presented on plates.
- Replenished beverages throughout meal service as needed.
- Checked with customers to ensure they were satisfied with their meals and addressed any concerns immediately.
Education
Diploma In Hotel Managment And Operations - Hospitality
Indian Institute of Hotel Managment
Alto Porvorim03-2006
High School Diploma -
National Open School
New Delhi INDIA04-2002
Skills
- Strong Customer service skills
- Interpersonal and team working skills
- Problem Solving skills
- Staff Training and Development
- POS system knowledge
- Adaptability and Flexibility skills
- Cost control
- Employee Scheduling
Certification
- Certificate in Microsoft suite of Application
- Proserve liquor certification from Alberta
- Completed Advanced Food Safety Certification Program (CANADA)
- Completed Leadership Performance Series Course at Royal Caribbean Cruises (U.S.A)
- · Completed STCW courses for safety,security and first aid (INDIA)
Accomplishments
- Have been rewarded in Royal Caribbean cruises for Manager of the Year for exceptional performance.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementPersonal development programsHealthcare benefitsQuote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Software
Languages
Hindi
Native language
English
Advanced (C1)
C1
Interests
Working out in gym,Going on drive & cooking
Timeline
Shift Manager
jasper pizza place
01.2023 - Current
Assistant Maitre D'
Royal Caribbean Ltd
06.2017 - 09.2022
Head Waiter
Royal Caribbean Ltd
05.2015 - 04.2017
Waiter
Royal Caribbean Ltd
12.2008 - 03.2015
Food and Beverage Attendant
P & O cruises
04.2007 - 12.2007
Food Waiter
Park Hyatt Resort & Spa
04.2006 - 04.2007
- Certificate in Microsoft suite of Application
- Proserve liquor certification from Alberta
- Completed Advanced Food Safety Certification Program (CANADA)
- Completed Leadership Performance Series Course at Royal Caribbean Cruises (U.S.A)
- · Completed STCW courses for safety,security and first aid (INDIA)
Diploma In Hotel Managment And Operations - Hospitality
Indian Institute of Hotel Managment
High School Diploma -
National Open School
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