Manpreet Kaur Rayat
Brampton,ON
Summary
Capable educator with over 8 years of experience Teaching roles and specialist in customer service. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment.
Overview
11
11
years of professional experience
Work History
Science and Mathematics Tutor
Scholar Education
Brampton, ON
12.2023 - Current
- Provided individualized instruction to students in mathematics topics such as algebra, geometry, and calculus.
- Assessed student's current level of understanding and created lesson plans tailored to their needs.
- Developed activities and exercises to help students apply mathematical concepts in real-world scenarios.
- Monitored student progress and provided feedback on areas of improvement.
- Encouraged critical thinking skills to help students develop problem solving strategies.
- Conducted one-on-one tutoring sessions for students who needed extra assistance with mathematics topics.
- Explained difficult mathematical concepts using visual aids, manipulatives, and other interactive tools.
- Utilized technology such as computers and tablets to enhance learning experience.
- Participated in meetings with administrators to discuss best practices for teaching math topics at various grade levels.
- Integrated technology into lesson plans whenever possible to promote innovative approaches towards learning mathematics concepts.
- Worked with students online and in-person to complete classwork.
- Engaged in professional development activities to stay informed about new developments in mathematics education field.
- Developed handouts, study materials and quizzes.
- Created projects based on classroom concepts to increase comprehension.
Customer Service Associate
Walmart
Brampton, ON
07.2023 - Current
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Offer guidance and assistance to members and delivering exceptional service with empathy.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Stayed informed of industry trends by attending relevant workshops and seminars.
- Offered suggestions to improve processes related to customer service activities.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Explained benefits, features and recommendations to maximize client retention.
- Followed policies and procedures to meet or exceed established performance requirements.
- Performed additional duties as assigned by management team.
Senior Mathematics Teacher- Semester Contract
Beacon House International College
Mississauga, ON
09.2023 - 12.2023
- Subject Expertise- MTH1W, MPM2D, MCR3U-Functions, MHF4U-Advanced Functions.
- Maintaining attendance register with all student names and attendance,absences and lates marked properly.
- Handling out the following to the students at the start of the course: Course Outline,Unit Assessments, CCT Handout, along with relevant rubrics.
- Providing instructions to students as per latest revised Ontario Curriculum document as well as other Ministry of Education Ontario's Policy documents and initiatives.
- Developing courses online if not developed already and correlating it with Ontario curriculum.
- Instructing and guiding all students enrolled as required by Ontario curriculum as well as other Ministry of Education Ontario's Policy documents and initiatives.
- Making and developing all tests, assignments and other assessments.
- Grading all students' assignments, tests, exams,etc.
- Maintaining a record of student marks for all assessment of learning assignment, task,test or any other method of assessment on Markbook software as well as in Student folders.
- Explaining/disclosing to the students marks obtained by them at any given point in time and before going into the final exams (out of ongoing 70%)
- Maintaining Lessons binder with Lesson plans, assessment, task, tests, exams, rubrics,marking schemes, etc., sequentially attached.
- Developing/changing tests and assessments for students taking tests at different times during the course.
- Keep all resources such as Teachers Resources, textbooks CD's etc., provided by the School in a safe place and being accountable for them at any given time.
- Placing a call to a fulltime/part-time student's home if student is absent for two consecutive days.
- Maintaining strict confidentiality of any student records in accordance with organization's Privacy Policy.
- At the end of term, maintaining student folders with student mark set and student coursework, for all students and for all courses.
Senior Sales Associate and Office Manager
Seven-Eleven
Terrace, BC
12.2021 - 04.2023
- Provides prompt, efficient and courteous customer service. Uses plus selling techniques.
- Overseeing administrative operations: Manage day-to-day office activities, including coordinating schedules, organizing meetings, and handling correspondence.
- Receives vendors and ensures invoices balance with delivery in accordance with store policy and company loss prevention practices.
- Ensures merchandise is properly rotated, faced, correctly priced and clean.
- Implement and enforce company policies and procedures, ensuring adherence to industry standards and compliance with regulations
- Address office-related issues and conflicts, working towards effective solutions and maintaining a harmonious work environment
- Adheres to safety practices and security practices.
- More in-depth knowledge and responsibilities of ordering.
- Provide guidance and support to administrative personnel, ensuring smooth workflow and adherence to company policies.
- Completes and reconciles the paperwork for specialized jobs.
- Accurately entering data into databases, spreadsheets, or other systems. Maintaining records, updating information, and generating reports as needed. Ensuring data integrity and confidentiality
- Proficiency in using office software and applications.
- Identifying areas for process improvement, implementing efficiency measures, and suggesting innovative solutions to enhance office productivity and effectiveness.
- Assists in training of junior staff
- Performs other duties and responsibilities as assigned by management.
- Developed, implemented and maintained inventory control systems to ensure accurate record keeping.
- Trained and developed staff on proper receiving, processing and stocking procedures.
Sales Associate
Walmart
Terrace, BC
11.2021 - 04.2023
- Engaged customers immediately to build connections and uncover specific needs.
- Greet visitors, answer phone calls, and handle inquiries, providing excellent customer service to clients, employees, and external stakeholders.
- Managing calendars, scheduling appointments, coordinating meetings, handling correspondence, and organizing files and documents.
- Resolved complaints and processed exchanges.
- Promoted sales by building attractive displays and professionally merchandising products.
- Organized store by returning merchandise to proper areas and restocked displays.
- Actively participating in training programs and staying updated on industry trends, sales techniques, and product knowledge.
- Collaborating with colleagues and sales teams to achieve collective sales goals. Sharing knowledge, assisting teammates, and fostering a positive and cooperative work environment.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Placed special orders or called other stores to find desired items.
- Leveraged trend knowledge and listened carefully to customers' needs to effectively target clothing and accessories recommendations.
- Engaged customers in friendly, professional dialogue to determine needs.
Senior Mathematics & Science Teacher
Sadhu Singh Shergill Academy
Mukandpur, Apra
05.2014 - 05.2021
- Prepared, administered and graded assignments and examinations.
- Customized instructional plans to meet needs of different students.
- Managed consistent, learning-focused classroom environments by establishing and communicating clear objectives for students.
- Documented student assignments, attendance and test scores in online reporting systems.
- Participating in departmental meetings, curriculum development committees, and academic governance activities.
- Engaging in scholarly activities, such as conducting scientific research, and participating in conferences or workshops related to science and math education.
- Administered tests, quizzes and other assignments to gauge students' learning and knowledge of course materials.
- Met with parents and guardians to discuss student progress and areas for improvement.
- Assisting students in their academic journey by providing guidance on course selection, degree planning, and career paths.
- Organized and expedited chemistry labs and anatomical dissections.
- Demonstrated how theories from coursework can be simulated in real-world applications by leading hands-on physics activities.
- Employed technology to teach students problem-solving techniques using physics.
- Delivering lectures, leading discussions, and conducting laboratory sessions in science and math disciplines.
- Developing and designing course curricula for science and math subjects at different levels, ensuring alignment with educational standards and objectives. Creating syllabi, lesson plans, and instructional materials that effectively engage students and promote learning.
Mathematics & Science Teacher
Dashmesh Model Public Scool
Behram, Punjab
02.2013 - 02.2014
- Monitored student growth and academic process.
- Coordinated with other professional staff members to evaluate and assess science-based curriculum.
- Adapted teaching methods and instructional strategies to promote learning in students of differing skill levels.
- Managed consistent, learning-focused classroom environments by establishing and communicating clear objectives for students.
- Delivered clear, informative lectures on subject matter framed to meet state standards.
- Assessed student progress with course material through routine quizzes, final examinations and standardized assessments.
- Set up demonstrations, assisting and supervising students while conducting experiments.
Education
Post Degree Diploma - Business Administration
Coast Mountain College
Terrace, BC04.2023
Bachelors of Education - Mathematics and Science Teaching
Lovely Professional University
Jalandhar, Punjab, India07.2013
Master of Science - Physics
Punjab University
Chandigarh04.2012
Bachelor of Computer Science - Science
Guru Nanak Dev University
Amritsar, Punjab07.2010
Skills
- CRM
- MS-Office software (Access, Word, Excel etc)
- Instruction and Leadership
- Formative Assessments and Standard-Based Grading
- Mathematics, Computer & Physics expert
- Scheduling and Coordinating
- Administration and Reporting
- Managing Operations and Efficiency
- Training and Coaching
- Scheduling and Calendar Management
- Good In Organizing and executing
Accomplishments
- Won first Price in TATA class edge competition
- Participation in science Exhibition
- Participation as Facilitator for Science Olympiad Exams
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Science and Mathematics Tutor
Scholar Education
12.2023 - Current
Senior Mathematics Teacher- Semester Contract
Beacon House International College
09.2023 - 12.2023
Customer Service Associate
Walmart
07.2023 - Current
Senior Sales Associate and Office Manager
Seven-Eleven
12.2021 - 04.2023
Sales Associate
Walmart
11.2021 - 04.2023
Senior Mathematics & Science Teacher
Sadhu Singh Shergill Academy
05.2014 - 05.2021
Mathematics & Science Teacher
Dashmesh Model Public Scool
02.2013 - 02.2014
Post Degree Diploma - Business Administration
Coast Mountain College
Bachelors of Education - Mathematics and Science Teaching
Lovely Professional University
Master of Science - Physics
Punjab University
Bachelor of Computer Science - Science
Guru Nanak Dev University
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