Open To Work
Sanjin (Sonion) Zeco
Bowmanville,Canada
Overview
9
9
years of professional experience
2
2
Degrees
Work History
Marketing Internship
Digita11y Accessible
02.2022 - 06.2022
- Responsible for executing specific tasks from the marketing strategy including research, blog writing, social media posts, closed captioning, and podcast editing
Co-Founder
BlueScout
01.2016 - 01.2019
- Social enterprise startup with the goal of creating a web and mobile platform focusing on providing high quality and personalized accessibility information to people with disabilities
Recruitment Coordinator
Atlantic Heat Treating
04.2016 - 04.2017
- Responsible for end-to-end recruitment process of domestic and international candidates; draft job descriptions, post job ads on multiple channels, pre-screening, coordinate interviews, complete reference checks, prepare offer letters/packages for successful candidates; managed confidential candidate database; prepared and analyze reports/metrics; coordinated with management and external third parties, including the Government of Canada
Business Consultant
TheStoryArchitect.com
01.2016 - 01.2017
- Conducted market & product research; analysis of trends, processes, competition, industry, and technical systems, and summarizing in a report; leading to increased client satisfaction
Marketing Coordinator
TheStoryArchitect.com
01.2014 - 01.2015
- Collaborated with owner to create marketing and social media communications; promotions at conferences/trade shows; leading to increased client satisfaction
Environmental Communications Intern
TD Bank
10.2013 - 05.2014
- Supported TD Environment activities through coordination, presentations, reports, admin & technical support, persuasive blogs & newsletters, and liaison with multiple teams & stakeholders, leading to improved employee engagement and environmental awareness
- Developed & promoted educational programs related to environmental themes – e.g., a new printing program, decreasing overall paper use/waste, and increasing TD’s environmental performance
- Managed a website & tracked campaign where employees compete to achieve Acts of Green, resulting in improved adoption of environmental habits and actions
Business Consultant
New Age Communications
03.2013 - 07.2013
- Conducted in-depth research on software solutions, funding options & grants, and telecom regulations to determine best practices & emerging technologies and to gather information to guide decision-making processes; presented to Managing Director in a report that was positively received
- Reviewed and analyzed legislation and programs related to the environment & sustainability to ensure leverage & compliance with current and emerging initiatives; resulted in developing of a new sustainability-focused vision, mission, and values for the company
- Coordinated Request for Proposals (RFP) with external software vendors to support business processes and assisted with final selections, resulting in streamlined business processes
Technical Writer
TD Bank
02.2012 - 10.2012
- Collaborated with subject matter experts to document change & incident management processes for a new communications system, resulting in improved problem resolution and team support by at least 80% through new documented system
Technical Writer
RBC Capital Markets
06.2011 - 10.2011
- Consulted with subject matter experts to write technical documentation, leading to improved problem solving from technical support team and improved system tracking
Documentation Specialist
Automatic Data Processing (ADP)
02.2011 - 06.2011
- Collaborated with experts in virtual teams to coordinate documentation projects, and communications for partner training, scheduling & reporting; administered the Learning & Documentation Management systems; leading to increased partner satisfaction
Technical Writer
TELUS Communications
01.2007 - 01.2010
- Coordinated with five technical team leads to analyze & document existing processes such as Standard Operating Procedures, leading to streamlined business processes and increased client satisfaction
- Consulted with Implementation Managers to document ongoing support requirements for new client installations and administered the document management system, leading to increased productivity of technical support teams and client satisfaction
- Efficiently managed customer & hardware database; created and accurately reported performance metrics and targets; leading to streamlined change & incident management processes
Education
Master - Environment And Business (MEB)
University of Waterloo
Waterloo01.2014
Bachelor of Commerce - Information Technology Management
Toronto Metropolitan University
Toronto01.2005
Skills
Computer / IT Skills
Microsoft Office, Word, Excel
WordPress
HTML/CSS
Website / Content Management Systems
Tech support
Written communications
Marketing
Research
Project Coordination
Admin/office management
Business Analysis
Technical Writing / Documentation
Social Enterprise
Analytical Mindset
Attention to details
Embrace change
Strong academic background
Socially- and environmentally- conscious
Volunteer experience in the community
Critical thinking
Customer service
Problem resolution
Languages
English
Native or Bilingual
Croatian
Native or Bilingual
Serbian
Native or Bilingual
Certification
- Social Entrepreneurial Leaders Enabling Climate Transitions (SELECT) – School for Social Entrepreneurs (SSE) Ontario, Toronto, 2018
- Climate Reality Leadership Corps – The Climate Reality Project, Pittsburgh, 2017
- OCE Ontario Social Impact Voucher (OSIV) – Community Innovation Lab, Oshawa, 2015
- Social Entrepreneurship Fellowship – School for Social Entrepreneurs (SSE) Ontario, 2015
- ITIL v3 Foundation – APM Group, 2007
- ITIL v3 Intermediate – Release, Control, Validation – APM Group, 2009
- MBA Sustainability Leadership Boot Camp – The Natural Step of Canada, 2013
- Business Analysis – McMaster University Centre for Continuing Education, 2009
Timeline
Marketing Internship
Digita11y Accessible
02.2022 - 06.2022
Recruitment Coordinator
Atlantic Heat Treating
04.2016 - 04.2017
Co-Founder
BlueScout
01.2016 - 01.2019
Business Consultant
TheStoryArchitect.com
01.2016 - 01.2017
Marketing Coordinator
TheStoryArchitect.com
01.2014 - 01.2015
Environmental Communications Intern
TD Bank
10.2013 - 05.2014
Business Consultant
New Age Communications
03.2013 - 07.2013
Technical Writer
TD Bank
02.2012 - 10.2012
Technical Writer
RBC Capital Markets
06.2011 - 10.2011
Documentation Specialist
Automatic Data Processing (ADP)
02.2011 - 06.2011
Technical Writer
TELUS Communications
01.2007 - 01.2010
Master - Environment And Business (MEB)
University of Waterloo
Bachelor of Commerce - Information Technology Management
Toronto Metropolitan University