Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Experience
References
Timeline
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Sanjida Moriom

Toronto,ON

Summary

Dynamic and detail-oriented professional with a diverse background in customer service, financial advising, and administrative support. Pursuing a Paralegal diploma with a strong understanding of legal procedures, including small claims court filings, provincial offenses, and immigration matters. Consistently enhances client experiences, achieves high efficiency metrics, and successfully leads teams to meet operational goals. Widely recognized for exceptional service delivery and problem-solving skills. Proficient in Microsoft Office Suite, Nexus Canada, and Canva. Committed to applying legal knowledge and administrative expertise in a paralegal role.

Overview

10
10
years of professional experience

Work History

Client Advisor

Propel Holdings
07.2019
  • Awarded for legendary Customer Experience Winner because of exceptional good quality of customer service (250% over rating target)
  • Offered customized personal financial advice by thoroughly analyzing their financial status match available financial products
  • Constantly achieved 110% efficiency metrics within the scorecard
  • Check and carefully verify customer’s information to ensure compliance is met without any mistake
  • Promote credit and loans products and services to meet clients’ short-term financial goals
  • Ensure that the customer understand how the borrowing and repayment process works
  • Explain to the consumer the terms and conditions, financial risk, and relevant finance charges
  • Evaluate loan applicants’ financial status, creditworthiness, and repayment ability.

Coordination Admin

Innovative Vision Marketing
01.2013
  • Ensure all paperwork and systems are updated daily
  • Handling basic office duties, such as answering and routing phones, responding to emails, date entry and reporting
  • Liaise between coordination team lead and operations supervisors
  • Supporting employees by facilitating interdepartmental communications and interactions between internal and external parties.

Subject Matter Expert

Propel Holdings
- Current
  • Reporting to the supervisor, operation, and supporting the origination team
  • Assisting the Team with administrative tasks
  • Helping agents to change/ update bank account details and questions related to the process and system
  • Monitoring agent status and call volume to guarantee an excellent service to our customers
  • Managing queues applications by distributing leads to be reviewed and fixed
  • Coaching agents to prevent repeat errors and to provide a better customer service experience.

Area Manager

Amrapali Incorporated
04.2014 - 11.2021
  • Generating weekly and monthly sales report
  • Recruiting, training, leading, and coaching to all team member to achieve our brand standards of exceptional Quality, Service and Cleanliness
  • Accountable for operating profitability by monitoring and controlling food, labours, and operating expenses within budget
  • Ensuring compliance with licensing, hygiene and health and safety legislation
  • Dealing with guest concerns and winning them back.

Education

Paralegal -

Trios College
Toronto, ON
03.2025

Diploma in Business Accounting -

Canadore College
Toronto, ON
07.2017

Certificate in Business Management -

Manchester International College
12.2011

Skills

  • Client Relationship Management
  • Legal writing
  • Interpersonal Communication
  • Legal Research
  • Complaint Handling
  • Computer Literacy
  • Document Preparation
  • Flexible and Adaptable

Accomplishments

  • Recognized as one of the Top loans funded.
  • Acknowledged as a Clients service Rockstar for achieving a perfect 100% client satisfaction rating, exceeding the company target by 35%.

Volunteer Experience

  • Intermediate Accountant, 10/01/21, 08/01/22, House Link Community, Review invoice, ensuring controls are in place through reconciling purchase requisitions to invoices, appropriate purchase requisitions to invoices., Generates payment for accounts payable, including manual cheque, electronic payments, and employee expenses reimbursements through the system., Coordinating signing authority, categorizing expenses, and making payment., Generating monthly KPI reporting and financial reports for managements.
  • Language Interpreter, 04/01/16, 09/01/21, Harmony Hal Center for Seniors, Attend meetings or appointments when available to interpret the information communicated., Listen carefully and interpret accurate information without adding opinions., Helping non-English speaker deal with essential situations where they need to speak to official people, such as doctors or lawyer.

References

Available upon request.

Timeline

Client Advisor

Propel Holdings
07.2019

Area Manager

Amrapali Incorporated
04.2014 - 11.2021

Coordination Admin

Innovative Vision Marketing
01.2013

Subject Matter Expert

Propel Holdings
- Current

Paralegal -

Trios College

Diploma in Business Accounting -

Canadore College

Certificate in Business Management -

Manchester International College
Sanjida Moriom