Sanjid Ahmad
Abbotsford,BC
Summary
Dynamic and results-oriented professional with extensive experience in supervising teams within the retail and hospitality sectors. Proven track record in enhancing operational efficiency and ensuring exceptional customer service. Skilled in data management, utilizing analytical tools to drive informed decision-making and optimize inventory control. Strong leadership abilities, fostering a positive team environment while effectively training and mentoring staff to achieve organizational goals. Committed to maintaining high standards of quality and performance, contributing to a seamless customer experience.
Overview
6
6
years of professional experience
Work History
Retail Supervisor
Shoppers Drug Mart
11.2022 - Current
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Coordinated merchandising displays, signage and sales enablement.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Trained and oriented associates to maximize team performance.
- Reduced employee turnover rate by fostering a positive work environment with open communication channels.
Fast Food Supervisor
SUBWAY®Restaurants
08.2018 - 10.2022
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
Education
Associate of Science - Computer Science
Thompson River University
Kamloops, BC01.2022
Skills
- Time management
- Inventory Control
- Store Organization
- Staff Training and Development
- Customer Service Management
- Multitasking and Prioritizing
- Staff Coaching and Training
- Delegation and Supervision
- Technology proficiency
- Video editing
Accomplishments
- Collaborated with a team of 2 in the development of a video game.
- Supervised a team of 15 staff members.
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Professional Working
Urdu
Limited Working
Timeline
Retail Supervisor
Shoppers Drug Mart
11.2022 - Current
Fast Food Supervisor
SUBWAY®Restaurants
08.2018 - 10.2022
Associate of Science - Computer Science
Thompson River University
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