Sanjeevan Nadarasapillai
Mississauga,ON
Summary
Dedicated branch operations manager with a hands-on leadership style, committed to increasing efficiency, streamlining procedures, and enhancing employee morale. Leveraging over 9 years of progressive banking experience, consistently delivering exceptional results in optimizing operations and driving business growth. Skilled in implementing strategic initiatives, fostering cross-functional collaboration, and ensuring compliance with industry regulations. Adept at identifying opportunities for process improvement and implementing innovative solutions to achieve organizational objectives.
Overview
9
9
years of professional experience
Work History
Branch Operation Manager
People Leasing and Finance PLC
12.2020 - 05.2024
- Directed and motivated branch staff, ensuring punctuality, proper attendance, and smooth staff rotation
- Trained staff on operational procedures, fostering a high-performance work environment
- Managed daily branch operations including insurance, documentation, marketing, and recovery processes
- Supported the branch in achieving business targets through monitoring individual performance, implementing marketing campaigns, and fostering client relationships to drive business growth
- Oversaw the credit evaluation process, ensured the proper collection and verification of documents, and maintained accurate and secure documentation for credit and marketing files
- Supervised daily cash transactions, authorized payments, and ensured accurate bank reconciliations
- Analyzed arrears and non-performing portfolios, collaborated with recovery teams, and coordinated asset repossession and legal actions to optimize recovery rates
- Ensured timely renewal of insurance policies for all assets, managed claims, and safeguarded company interests by maintaining compliance with insurance standards
- Collaborated with internal audit teams, implemented audit recommendations, and addressed operational queries to maintain transparency and regulatory compliance.
Cash officer
People Leasing and Finance PLC
11.2015 - 12.2020
- Oversaw all branch cash transactions, including deposits, withdrawals, and payments, ensuring accuracy and compliance with company policies
- Authorized all cash and cheque transactions, ensuring proper validation and processing of payments, receipts, and post-dated cheques as per guidelines
- Coordinated daily cash deposits to the bank and ensured all funds were deposited within the cut-off time
- Managed end-of-day balancing of branch cash, ensuring discrepancies were immediately addressed
- Supervised and guided cashiers in their daily functions, ensuring adherence to operational protocols
- Ensured compliance with internal audit requirements, performing regular spot checks and cash counts
- Supervised the collection and safe custody of post-dated cheques, ensuring accurate record-keeping and timely processing upon maturity
- Prepared and reviewed daily financial reports, ensuring all cash-related transactions were recorded accurately
- Addressed customer inquiries related to cash transactions, providing timely and accurate information
- Followed strict security measures for handling cash and cheques, ensuring compliance with safety protocols to minimize financial risks.
Cashier
People Leasing and Finance PLC
05.2015 - 11.2015
- Accurately processed cash and cheque transactions, ensuring all payment advice forms were duly completed by customers before accepting payments and issuing receipts
- Verified withdrawal slips for savings and fixed deposits, efficiently processed cash withdrawals, and ensured compliance with company policies
- Maintained a comprehensive filing system for receipts, deposit slips, and withdrawal slips, ensuring all documents were organized sequentially for easy reference
- Collected and safeguarded post-dated cheques, made relevant entries, and coordinated with the cash officer for authorization when cheques were due
- Ensured timely deposit of cheques and cash, meeting the daily banking cut-off time, and balanced cash at the end of each day with updates to the cash/banking register
- Placed daily cash and cheque balances in secure custody to ensure protection and compliance with security procedures
- Maintained receipt transaction and Inter-Branch Transfer (IBT) registers to ensure accurate record-keeping and compliance with internal processes
- Provided courteous and professional assistance to customers, addressing inquiries and directing them to appropriate personnel as needed
- Handled cashier functions related to subsidiary collections and payments in accordance with company guidelines and procedures.
Education
Diploma - Human Resource Management
Institute of Social And Technical Studies
Batticaloa, Sri Lanka09.2015
Bachelors of Commerce - Accounting And Finance
Eastern University
Batticaloa Sri Lanka 11.2014
Certificate - Accounting And Finance
The Institute of Chartered Accountants of SriLanka
Colombo, Sri Lanka03.2013
Skills
- Strategic Planning
- Opening and closing procedures
- Staff Supervision
- Compliance Reporting
- Customer Service
- Cash Handling
- Cash handling expertise
- Collections
- Banking
- Staff Management
- Team Supervision
- Loan Documentation
- Loans
- Marketing
Languages
English
Full Professional
Timeline
Branch Operation Manager
People Leasing and Finance PLC
12.2020 - 05.2024
Cash officer
People Leasing and Finance PLC
11.2015 - 12.2020
Cashier
People Leasing and Finance PLC
05.2015 - 11.2015
Diploma - Human Resource Management
Institute of Social And Technical Studies
Bachelors of Commerce - Accounting And Finance
Eastern University
Certificate - Accounting And Finance
The Institute of Chartered Accountants of SriLanka
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