Summary
Overview
Work History
Education
Skills
References
Educationcertifications
Timeline
Generic

SANJEEV LEEKHA

Caledon,ON

Summary

Results-driven operations manager with over 5 years of progressive experience in the fuel distribution industry. Demonstrated expertise in safety leadership, operational efficiency, OPEX management, and customer service across multiple branch locations. Proven ability to meet KPIs, drive high NPS scores, and foster customer satisfaction. Strong skills in team leadership, conflict resolution, and regulatory compliance.

Overview

18
18
years of professional experience

Work History

Retailer/Manager

Shell Gas Station
04.2023 - 08.2024
  • - Led safety initiatives, ensuring compliance with safety regulations across multiple branches. - Managed OPEX, identifying opportunities for cost reduction while maintaining operational efficiency. - Collaborated with logistics teams to enhance routing efficiencies and optimize delivery performance. - Conducted regular site inspections and ensured maintenance standards across all branches. - Improved NPS scores by implementing customer feedback initiatives and enhancing service quality.

Retailer/Manager

Mobil Gas Station
09.2019 - 03.2023
  • - Directed operations across multiple sites, focusing on maintaining safety and operational standards. - Ensured efficient maintenance of trucks and bulk facilities, reducing operating ratios and improving delivery KPIs. - Developed and managed customer relationships, leading to high NPS scores and enhanced customer satisfaction. - Worked closely with sales teams to support business growth while managing cost and operational efficiency.

Part-Time

Petro Canada
08.2021 - 03.2022
  • -Trained New Employees on Bulloch, HSSE, Merchandising, Ordering, Inventory Management, Planograms.

Retailer

Esso Gas Station (Imperial Oil)
12.2008 - 07.2019
  • - Oversaw inventory, customer service, and team operations while ensuring compliance with safety and regulatory standards. - Reduced operational expenses by optimizing resource use and improving operational procedures. - Trained staff on safety protocols and compliance requirements, promoting a safe work environment. - Enhanced customer satisfaction and NPS scores through effective issue resolution and service improvements.

Supervisor

Esso
08.2006 - 12.2008
  • - Managed staffing levels, supported team development, and consistently met KPIs across multiple branches. - Delivered product knowledge support and ensured customer issues were resolved promptly. - Contributed to improving customer satisfaction and NPS scores by implementing best practices in service delivery.

Education

Certificate - Food Safety Management

PROBE IT
ON LINE
02-2022

Some College (No Degree) - Ontario Management Development Program

Sheridan College
Brampton, ON

Skills

Safety Leadership: Ensure compliance, train staff, and conduct inspections

- OPEX Management: Manage/reduce expenses, and maintain operating ratios

- KPI Management: Meet efficiency KPIs, and set/manage staff objectives

- Customer Relationship: Build relationships, resolve issues, and ensure high NPS

- Operational Efficiency: Optimize logistics, and ensure branch maintenance

- Team Leadership: Mentor staff, ensure training/support, manage staffing

- Conflict Resolution: De-escalate issues, and handle customer/staff conflicts

- Regulatory Compliance: Ensure compliance with safety/transportation standards

- Communication Skills: Lead with collaboration and effective communication

- Industry Knowledge: Fuel distribution knowledge (desired)

- Performance Management: Set KPIs, promote company values

- Leadership Qualities: Humility, growth mindset, emotional intelligence

References

Available Upon Request

Educationcertifications

  • Bachelor of Commerce
  • HSSE Training
  • Smart Serve Certified
  • Valid Driver’s License with a clean abstract
  • High School Diploma
  • Comfortable with POS (Bulloch)

Timeline

Retailer/Manager

Shell Gas Station
04.2023 - 08.2024

Part-Time

Petro Canada
08.2021 - 03.2022

Retailer/Manager

Mobil Gas Station
09.2019 - 03.2023

Retailer

Esso Gas Station (Imperial Oil)
12.2008 - 07.2019

Supervisor

Esso
08.2006 - 12.2008

Certificate - Food Safety Management

PROBE IT

Some College (No Degree) - Ontario Management Development Program

Sheridan College

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SANJEEV LEEKHA